Assistant Site Merchant

Our Story

J.Crew gets you dressed every day, for every occasion. 

Since 1983, we’ve been creating classics that feel familiar and refreshingly new, crafted with unbeatable quality and distinctive point of view—it’s no wonder we’ve been in your closet for four decades and counting.

Today, we continue to do the classics our way, inspiring not only how you shop but how you define your personal style. Our commitment runs deeper than just making great clothes—we’re proud of our role in getting you dressed with confidence, character, and celebrating a distinctly American sensibility that makes us who we are. 

Our dedication to Diversity, Equity, Belonging & Sustainability has been celebrated with industry recognition, reflecting our commitment to fostering an inclusive and sustainable workplace.

The Role + Purpose: 

• Review the site daily with customer-first mindset; reacting to current business & changing trends  

• Work cross-functionally with merchandising, marketing, and brand creative teams to manage, maintain, and oversee the schedule of product launches and on-site presentation/features  

• Identify key categories and style investments to feature on-site (home pages, landing pages, content objects)   

• Partner with merchandising, marketing, e-comm opps to create new features that optimize the site experience, support key merchandising strategies, and increase conversion  

• Host monthly merchandising reviews to ensure site message and content are in line with business strategy  

• Continually analyze, execute, and provide improvements to the customer experience as it relates to navigation and product listing pages   

• Act as merchandising liaison to brand creative operations and creative teams regarding photography of seasonal investments and key styles (product images, marketing images)  

• Strong understanding and comprehension of competitor landscapes and competitor site capabilities (navigation and filtering offerings from industry leaders)  

• Generate and work effectively in JIRA - owning and overseeing requests for site edits, price changes, copy edits, etc  

• Partner with customer service team to understand customer feedback and requests for site enhancements, including product requests and site updates  

• Work directly with merchandising, operations, and copy teams to communicate accurate fit and style details to customers through the product page.  

• Execute the end to end setup of all products for the site, including but not limited to product imagery and product attributes  

• Strategize monthly and weekly promotional calendar with team   

Qualifications: 

• 1-2 years of merchandising, retail buying or equivalent experience  

• Experience in e-commerce preferred  

• Strong process orientation and ability to understand system dependencies is a must  

• Ability to build and maintain productive cross-functional relationships to drive results in a collaborative way  

We welcome you to apply, even if you don't check all the boxes. Our passion is scouting life-long learners who are driven by curiosity, and who feel connected to our brands and share our desire to make an impact. We’re always seeking bright new talent who leverage their unique experiences to discover, grow and evolve with our teams.

Benefits + Perks

• Health & Well-being - Eligible associates and family members receive medical, dental, prescription and vision insurance, family planning (fertility, adoption & surrogacy support), fitness discounts, medical travel and more.

• Associate Discount - We love our products just as much as you do! That’s why we offer a great associate discount across all of our brands (J.Crew, J.Crew Factory, and Madewell).