Sr Administrative Assistant

Who We Are

Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We’ve had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it’s at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work. 

We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health.

Job Summary

The Sr Administrative Assistant performs a variety of administrative tasks supporting leader(s), typically vice presidents, and/or large complex departments, acting as a liaison with other departments and external contacts in order to meet business objectives. This role will provide office coverage in Providence for up to 5 days per week, and may be required to work from the Canton office as needed. Candidate must have ability to work with sensitive information and provide exceptional customer service.

Job Description

Key Responsibilities/Duties – what you will be doing (top five):

• Maintains complex calendars; schedules and coordinates internal and external appointments/meetings, including scheduling and setting up virtual teleconferences and in-person conferences. Resolves calendar schedule conflicts within guidelines set by calendar owner.
• Monitors budget, tracks spending, and researches variances.
• Answers and screens internal and external calls and direct to the appropriate people/area, including email management and general reception. Takes accurate messages and researches the background of various calls to ensure the caller is contacting the correct person.
• Drafts, proofreads, and edits correspondence as well as departmental documents, including sending correspondence electronically and/or by mail. Types, produces, and/or distributes letters and correspondence that may include minutes, memos, reports, manuals, PowerPoint presentations, contracts, logs, and technical documents. Proofreads such documents to check for typographical, grammatical, and usage errors and makes necessary revisions to achieve consistency and clarity.
• Completes data entry of confidential member information into multiple databases. Generates simple to complex reports for management. Utilizes the appropriate software program on the personal computer.
• Develops presentation materials, assists in special projects; create and or maintain spreadsheets, presentations, and departmental databases. Draft and compile reports including department documentation and materials.
• Assists with training and onboarding new administrative hires; provides coverage when other assistants are away.
• Other duties and projects as assigned.

Qualifications – what you need to perform the job

Certification and Licensure

Education

• Required: High school equivalency
• Preferred: Associate’s degree

Experience (minimum years required):

• Required: At least 2 years of related office experience
• Preferred: administrative experience in a professional environment

Skill Requirements

• Proficiency in Microsoft Office Suite: Outlook, Word, Excel, PowerPoint, and Teams.
• Ability to learn new tools and teach others.
• Strong customer service skills and the ability to interact professionally with peers, leadership, and external contacts.
• Excellent verbal and written communication skills.
• Ability to work independently as well as in a team setting.
• Ability to maintain a high degree of confidentiality, maintain timelines, and effectively multitask.
• Must be able to work independently to plan, organize and prioritize work to ensure completion in a timely manner
• Must be able to work cooperatively as a team member.
• Requires excellent interpersonal and customer service skills to interact effectively with all levels of management, departmental staff, internal and external contacts.
• Must be able to effectively communicate in verbal and written format.
• Ability to prioritize work tasks within set protocols and procedures.

Working Conditions and Ad