Rep, E-Comm Operations

Company Description

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Job Description

The Representative, Web & eCommerce Operations manages the execution and implementation of website and mobile app strategies that deliver an online guest experience that optimizes engagement and drives conversion for park information, tickets, add-ons, hotels, and packages.  Project management is critical in this role to ensure accuracy and meeting business objectives all while adhering to the given timelines. These responsibilities cover the Universal Orlando Resort, Universal Studios Hollywood and related sites.

Responsibilities

• Flawless launch content ensuring what is built is aligned to final designs and requirements.  Including launch calls as appropriate. 
• Review all files and assets for completeness and accuracy and provide final instructions to the digital production team.
• Manage partnerships with cross divisional stakeholders/partners to ensure deliverables and timelines are met.  Clearly communicate with internal and external partners status of jobs and identifying any potential risks.   
• Identify and implement process improvements to become more efficient and productive. 
• Ensure creative meets the requirements outline in business input document
• Inspire, lead and grow team members by living into the UO M&S Culture, helping them to solve/eliminate barriers and empowering them to learn and stretch.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities. 
• Perform other duties as assigned. 
• Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

Qualifications

1+ years eCommerce marketing experience with:

• Demonstrated experience and success in eCommerce project management and marketing from concept to completion
• Practical knowledge of Content Management System (CMS) publishing as well as website analytics tools
• Excellent client service and problem-solving skills, able to identify and anticipate both opportunities and problems and drive them to resolution
• Strong project management, trafficking, and organizational skills, with high attention to detail; proven ability to prioritize multiple projects in a fast-paced, deadline-driven environment
• Goal-oriented, self-motivated, creative, flexible and adaptable to new situations.
• Extensive computer knowledge and proficiency in business software applications
• Superior communication and interpersonal skills. Proven ability to develop presentations and present concepts and/or business recommendations clearly.
• Strong knowledge of eCommerce, Website and Mobile best practices and online shopping cart optimization techniques
• Proven ability to develop integrated marketing plans and manage program budgets
• Bachelor’s degree in Marketing, Communications, Business or Advertising