Community Manager

Description

We’re Hiring: Multi-Site Community Manager

Location: Menomonie, WI

Employment Type: Full-time

About Us

At ACC Management Group, we’re not just managing communities — we’re shaping vibrant, connected, and inspiring places to live. With multiple thriving properties under our care, we’re on a mission to elevate the resident experience through exceptional service, creativity, and a sense of belonging.

Now, we’re looking for a dynamic Multi-Site Community Manager to lead our teams, energize our communities, and bring our vision to life across several properties.

The Role

As our Multi-Site Community Manager, you’ll be the driving force behind the success of multiple communities. You’ll balance big-picture strategy with hands-on leadership — ensuring operations run smoothly, teams feel empowered, and residents feel right at home.

You’ll:

• Lead and inspire on-site teams across multiple communities to achieve occupancy, retention, and financial goals.
   
• Create and nurture vibrant, engaged resident communities through exceptional customer service.
   
• Oversee property performance — from budgeting and reporting to maintenance and curb appeal.
   
• Develop and implement strategies that boost resident satisfaction and team performance.
   
• Serve as the key liaison between corporate leadership and site teams — translating vision into action.
   

Who You Are

You’re a born leader with a passion for people, a mind for business, and the energy to juggle multiple priorities with style.

• 1-2+ years of property management or multi-site leadership experience (residential or mixed-use preferred).
   
• Strong financial acumen and operational expertise.
   
• Exceptional communication, organization, and team development skills.
   
• Tech-savvy and comfortable with property management software.
   
• A connector who thrives on building community and creating memorable experiences.
   

Why You’ll Love Working With Us

• Competitive salary + performance bonuses
   
• Gas reimbursement
   
• Comprehensive benefits (health, dental, 401k, PTO)
   
• Opportunities for career growth across a fast-growing portfolio
   
• A collaborative culture that values creativity, inclusion, and fun 

ACC offers competitive pay, benefits (medical, dental, vision, STD/LTD/Life), 401K, paid time off, & bonus opportunities!  

Essential Duties

• Ensure complexes and vacancies are ready for showings and move-in dates.
• Effectively communicate property features and amenities to all prospects.
• Answer questions to all prospects and potential applicants in a timely manner.
• Conduct showings of vacant units to all interested prospects.
• Greet all walk-in traffic during open office hours and attend to all needs, questions, or complaints.
• Address resident concerns and all maintenance requests in a timely manner.
• Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertifications, and renewals.
• Generate, distribute, and monitor renewal notices and follow up accordingly.
• Coordinate and process all lease paperwork for all move in and move outs.
• Collect payment of rent according to company procedures and policies.
• Handle and process all delinquency matters and reporting as need be.
• Maintain strong resident relations while continuing to enact company and community policies.
• Lead all resident relations matters or concerns that are presented in a timely manner.
• Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
• Record and document all resident correspondence as appropriate.
• Report and document all accident and emergency situations in a timely manner.
• Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
• Maintain all maintenance files and binders, accounting records, budget and marketing binders in a safe and secured area.
• Oversee and supervise all maintenance activity of employees and independent contractors.
• Manage all on-site property employees with providing proper training, guidance, and coaching.
• Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
• Understand, ma