Transportation Supervisor - Wisconsin (Work From Home Flexible)

Description

Culture Highlights!

• Telework environment – work from where it's most convenient, home, office, etc.
• Flexible work model – flex time creating a work-life blend meeting outcomes of role and life events.
• Monday through Friday schedule.
• 9 paid holidays, and 3 additional floating holidays (pro-rate applies).
• Volunteer in your community – 24 hours awarded annually.
• Professional Development – internal and external learning and development opportunities.
• Robust Total Rewards – Medical/Dental/Vision, Telehealth, Flex Spending, 401k Matching, Life insurance, LT/ST Disability, EAP, & Mileage Reimbursement.
• Eligible employer for Federal Public Service Loan Forgiveness Program.

**Hiring anywhere within Wisconsin only, most ideal within our service regions. Travel onsite or in-person will be required as needed.**

Position Summary:

The Transportation Supervisor provides day-to-day supervision of Lakeland Care, Inc.’s (LCI) Transportation Team, which consists of Transportation Associates. This position is responsible for overseeing accurate and timely coordination of Member’s medical and non-medical transports based on service decisions made by the inter-disciplinary team (IDT) staff. The Transportation Supervisor role at times will interface with external parties including network providers and LCI members. 

Responsibilities & Competencies:

• Provide guidance to direct reports in their daily workflow, give regular strength-based feedback, and support staff in developing their career.
• Research and resolve outstanding transportation service authorizations and pended claims issues.
• Conduct routine transportation audits and remediate any findings to ensure cost effective transportation and accuracy of service authorizations and appropriate payment of claims.
• Perform service coding for authorizations, provider contracts, claims payment and Encounter reporting. 
• Attend internal meetings and participate in workgroups as needed.
• Work with Care Management and Provider Relations to ensure adequate network of transportation providers and follow up regarding quality concerns of providers.
• Collaborate with internal stakeholders to ensure sustainability outcomes are met, as in alignment with our Strategic Plan and Goals.
• Maintain the confidentiality of client information and protected health information as required by State and Federal regulations, including the Health Insurance Portability and Accountability (HIPAA) Act of 1996.
• Ensure adherence to Department of Health Services (DHS) contract requirements through internal policy, procedure and best practice development and implementation.   
• Uphold the guiding principles of the organization and lead by example. Ensure direct reports also lead by example and are supportive to the various departments and most importantly the membership.

Are you excited about this role but not sure if your work experiences align to the role or qualifications? We encourage you to apply anyway. At Lakeland Care, our values drive how we do our work and how we hire. We strive to build an inclusive, authentic workforce that embraces diversity and differences in strengths. So be sure to highlight your skill set and competencies you’re confident in!

Requirements

• Associate degree in Human Services, Administrative Professional, Office Assistant, other related field, or equivalent combination of education and experience (includes knowledge, skills, and abilities).
• Minimum of three (3) years personal or confidential staff assistant or other support role experience required.  
• One (1) year of supervisory experience is preferred.
• Thorough knowledge of administrative support practices and procedures, modern office equipment and business English required.  
• Proficient in the use of Microsoft Office, Power Point, Access, and Excel.  
• Ability to work independently and with confidential and sensitive information. Ability to take transcription and compose correspondence. 
• Strong organizational skills and ability to prioritize tasks.
• Excellent verbal and strong written communication skills are required.
• Current driver’s license, acceptable driving record and proof of adequate insurance required.
• Knowledge of Medicare, Medicaid, Family Care preferred.

Acknowledgement:

This job posting describes the general nature