Manager, Product Management, Salesforce Sales Cloud

West Creek 2 (12072), United States of America, Richmond, Virginia

Manager, Product Management, Salesforce Sales Cloud

Small businesses have unique spending needs; sometimes opportunities come along that require them to amp up their spending quickly, and they need solutions to help them succeed.  But that can be risky for the lender -- how can we support our small businesses without adding undue risks for the company? That’s where this team comes in: our team’s products help our highest line Small Business customers spend what they need while still protecting the company from risk.  We do this by using cutting edge technology, real-time data, and the ingenuity of a team of passionate product managers, designers, engineers, data scientists, and analysts working to redefine how millions of customers interact with their money. In this role, you’ll be an innovative leader who introduces exciting new products to market to meet the needs of our highest spending clients.  You will own and continually evolve the financial document and data collection strategy to ensure our customers' financial position is strong and supports their potential growth and reduces risk to the business by enriching our case management system with insights and key data that drives efficiency gains for our business underwriting decisioning systems.  

On any given day you’ll be:
Empowered. Part of the MarTech & Execution team driving innovative change in the way customers are able to manage their small business spending
Learning constantly. Work deeply with credit analysts, technologists, partners and data scientists to build cutting edge solutions that delight our customers through empathy, critical thinking, and listening for unspoken needs
Inspired by data. Leveraging data to make real-time decisions that benefit our customers and stakeholders
Sharing openly. Telling stories that change the way people think about building products and solving problems, and that illustrate the power of what software can do to make them even better
Managing the business. Our products and technology solutions empowers both our customers’ businesses and our business, and you are at the heart of both
Succeeding strategically. Solving the right problem and holding on the wrong one; knowing when to say no, and when to say an enthusiastic yes

Here is what you will bring to the table:
Curiosity. You ask why, you explore, you're not afraid to blurt out your crazy idea, or follow an email chain for weeks to find someone with an answer.

Passion for the end-user. You are relentless in identifying unmet needs and translating them into delightful experiences in a platform our team uses every single day

Communication. You can communicate complex ideas clearly, your team knows their priorities and why they’re doing what they’re doing. Maybe you’re an introvert, or maybe you’re an extrovert, but nobody accuses you of keeping them out of the loop.
Collaboration. You’re comfortable moving through technical and non-technical conversations, bringing groups together with different perspectives, but all reaching for the same goal.

What you’ll do:

- Platform Enhancements: Working with various design, product, and technical stakeholders, you’ll work to identify high value enhancements, define requirements, and deliver measurable results to our Field Associates

- Strategic Roadmap Development: Working with Field and Business stakeholders, you’ll build a roadmap that supports a growth agenda and foundational needs for a well-managed platform

Well Managed: Work with Risk and Privacy resources to ensure that our Field and our platforms meet all regulatory requirements

- Expand Value: Continuously identify opportunities to improve and expand the value from our Platform, finding new uses to solve new problems, bringing valuable external tools into our environment to improve our platform, and find ways to creatively meet business requirements for high value initiatives

The ideal candidate should:

- Have technical understanding of CRM tools, Salesforce Sales Cloud experience is a plus

- Demonstrate experience solving complex problems with cross-functional stakeholders

- Demonstrate experience developing a strategic roadmap that balances stakeholder intent and well-managed activities

- Demonstrate experience managing the day-to-day work for an engineering team

- Experience working with Design, Business stakeholders, and/or Field Sales Associates

- Experience working with and managing multiple technology vendors

In this role, you’ll be expected to demonstrate proficiency in five key areas

• Human Centered 

  • You’ll define clear and actionable problem statements to help teams deliver results while displaying a comprehensive understanding of iterative software delivery, cap