About the role
<div class="content-intro"><p>At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!</p></div><p>The Regional Business Partner is a proficient HR generalist who provides operational People support across multiple locations. With a focus on delivering consistent, high-quality execution of people processes and policies, this role supports front-line and middle level leaders on day-to-day people matters, helps prevent and manage employee relations cases, and ensures local practices remain compliant and fit for purpose.</p> <p>Operating with growing autonomy, this role is key to creating a consistent and effective employee experience across regions. It contributes to the successful implementation of global people initiatives, supports leaders in resolving people-related challenges, and plays an important role in risk mitigation, compliance, and regional alignment.</p> <h3><span style="font-size: 10pt;"><strong>What you’ll be doing:</strong></span></h3> <p>Operational Leader Support</p> <ul> <li>Advise and support on people-related issues including underperformance, wellbeing, sickness absence, and other employee concerns.</li> <li>Manage complex or sensitive cases in collaboration with the regional and business partnering team and the Legal team where required, ensuring stakeholder management, involvement and communication throughout the case.&nbsp;</li> <li>Act as a trusted point of contact for tactical people-related guidance and employee case management.</li> <li>Proactively analyze data and insights to identify trends and systemic issues, informing conversations with leaders to prevent case escalation and flag risks requiring intervention.</li> <li>Build effective cross-functional relationships and influence operational outcomes through strong logic, insight, and follow-through.</li> </ul> <p>Policy &amp; Process Execution</p> <ul> <li>Ensure local HR policies and processes are accurate, compliant, and consistently applied across geographies.</li> <li>Partner with Legal and Centers of Expertise (CoEs) to ensure employment terms, handbooks, and practices meet legislative requirements and internal standards.</li> <li>Sign off on terms and agreements in line with local processes and governance frameworks, including engagement with trade unions or works councils where needed.</li> <li>Ensure employment policies, practices, and decisions remain compliant with local employment law</li> <li>Design and imp