Customer Care Advisor

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Customer Care Advisor

CUSTOMER CARE ADVISOR

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.  

Great Place to Work®  

Most Loved Workplace®   

Forbes Best-in-State Employer 

                                      

Key roles 

You will advise customers on their insurance needs and make outbound calls to generate sales and renewals. The ideal candidate for this position is a highly reliable and focused individual who is looking to join a dynamic and high performing broker support unit. 

 

Specific responsibilities (including but not limited to) 

• Handling enquiries from customers through inbound telephone activity and email. 

• Responding to all customer service requirements to agreed service levels, procedures and guidelines 

• Providing relevant and accurate advice to customers through an in-depth knowledge of the business, and the services it provides 

• Meeting and exceeding your assigned individual and team targets 

• Resolving all queries on a first call resolution basis 

• Making outbound calls to generate sales and renewals 

• Always act in a compliant and secure manner in accordance with policy and procedures 

• Demonstrating a united approach to achieving goals and working as part of a successful team 

• Committing to future personal development and growth 

Qualifications/skills 

• Excellent attention to detail / accuracy 

• Excellent communication skills; verbal and written 

• Decision making skills and sound numeric skills 

• Sales negotiation and administration skills highly desirable 

Experience 

• Experience working in a pressurised environment with tight deadlines 

• Experience working positively as part of a team and in supporting and motivating others to achieve team objectives 

• Third Level qualification (Highly desired) 

Benefits of working for Sedgwick in Ireland 

• Bike to Work Scheme 

• Tax Saver Travel Scheme 

• Discounted onsite Gym Membership (Dublin 4) 

• Discounted onsite Montessori (Dublin 4) 

• EAP – Employee Assistance Programme  

• Health Insu