Sr. Director, Sports Retail Operations

<div class="content-intro"><p>Most companies claim to have the best people. We say to them, "Keep dreaming." Our people are second to none. They set us apart with their entrepreneurial spirit and ambition. They come to us from the likes of Amazon, Microsoft, Nordstrom, Starbucks and the sports world, bringing energy, bold ideas and a willingness to dive into the unfamiliar. It's our people that make BDA the top global Merchandise Agency to work for.</p></div><p>Location: Seattle/Woodinville, WA</p> <ul> <li style="font-family: Calibri; font-size: 11pt;">This role supports retail operations for the Seattle Kraken and <strong>requires onsite attendance at all Kraken home games</strong> <strong>and designated team events in Seattle.</strong> Outside of game days and event coverage, this position follows BDA’s hybrid work model, with 4 days per week onsite at our Woodinville, WA headquarters.</li> </ul> <p><strong>JOB SUMMARY</strong></p> <p>This role reports to the DVP of Operations. At BDA, we excel in transforming iconic brands by focusing on creating engaged consumers and devoted fans. The Senior Director of Retail Operations is a key leadership role responsible for managing and optimizing the operational performance of an omni channel retail strategy across the organization with a focus on our NHL and Sports Retail business.</p> <p>This key leadership role encompasses developing and implementing comprehensive departmental strategic plans, including tactical and operational plans to achieve targeted revenue levels and drive business growth. You will ensure that all operational aspects are seamlessly integrated to support and enhance sales and service objectives, creating a premier customer and fan experience. In this role, your expertise in Sports Licensing, NHL and/or Sports Retail, strategic planning &amp; execution, operational management, leadership and retail management will be pivotal in driving the success and profitability of the retail operations. Traveling to store locations will be required.</p> <p><strong>EXPERIENCE REQUIREMENTS</strong></p> <ul> <li>Bachelor’s degree in business administration, Sports Retail Management, or a related field; MBA or advanced degree preferred.</li> <li>5-10 years of experience in sports retail operations, with at least 5 years in a senior management or director-level role supporting sales budgets of $15M+ annually.</li> <li>Proven track record of successfully managing Arena/Stadium retail, pop ups, webstores and brick and mortar multi-locations with omni channel retail operations.</li> <li>Strong leadership and large team management with proven success in motivating and developing a diverse and high performing team.</li> <li>Excellent analytical and probl