Senior Customer Success Manager

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Who We Are

Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. Just as importantly, we empower our people—providing the tools, support, and opportunities they need to grow and succeed.

We don’t just make bold promises—we deliver results. As the largest cloud-based software provider for the Property & Casualty market, Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 wholesale brokers in the MGA space. Behind that trust is a team that delivers exceptional value and deep industry expertise.

While our technology sets us apart, it’s our people who truly make the difference. At Insurity, you’ll collaborate with some of the most creative and knowledgeable minds in insurance tech—in a culture that fosters innovation, teamwork, and continuous learning. Our award-winning onboarding experience welcomes and supports you from the moment you accept our offer.

Ready to grow your career with an industry leader? Apply today—we’re excited to welcome you. #UatInsurity

Insurity’s Next Senior Customer Success Manager 

We’re seeking a dynamic and versatile Senior Customer Success Manager to join our team and play a pivotal role in driving customer success, solution adoption, and strategic growth within our Pro Suite product group. You’ll be responsible for building strong relationships with key stakeholders and partnering with our customers to ensure their strategic business objectives are understood and supported. You will demonstrate how leveraging Insurity’s products will drive toward those objectives. This role requires domain knowledge in Commercial and Specialty Insurance, is based in North America, and may require regular in-person engagement with clients and partners.  

What Our Senior Customer Success Manager Will Do

• Primary point of management contact for assigned customers, as well as oversight and management of support provided by assigned team members
• Review and revise minutes / actions from meetings
• Prepare/review meeting materials for customer messaging and lead meetings
• Ensure workflow management system and customer-facing tools are up to date
• Provide tool self-service support for customers
• Understand customer’s desired strategy and KPI’s for partnering with Insurity
• Lead initiatives to maintain and manage customer expectations and satisfaction, including escalation management
• Develop strong working relationships with key customer stakeholders