Senior Manager, Workforce Management Industrial Engineering

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary:

The senior manager for Workforce Management Industrial Engineering will lead the development and maintenance of engineered labor standards to support the staffing needs in the field including annual planning activities, routine validations, analysis for decision support, and planning for special projects. The successful candidate will have a strong executive presence, exhibit a deep understanding of the business, and facilitate cross-collaboration between finance, operations, and WFM teams to deliver accurate labor standards and labor impacts. 

• Lead quarterly business reviews with internal business partners to align on upcoming work, support discovery of new projects, and provide insights into WFM. 

• Support annual and quarterly refreshes of the retail labor budget with updated engineered labor standards. 

• Provide recommendations and insights on labor requirements to support key senior business partners, company strategies, and industry changes. 

• Engage with key business partners to understand changes in the business and potential impacts on labor. 

• Provide expert knowledge on workload implications in support of new initiatives led by business partners and senior leaders. 

• Manage incoming requests and timelines for regularly cadenced budget refreshes, ad hoc requests, business initiatives, projects, and team development. 

• Develop roadmap and strategy to build accurate workload to reflect the work required of our store colleagues. 

• Collaborate with the broader Workforce Management team to update labor budgets, demand, and scheduling to support business initiatives. 

• Lead and develop a team of Managers and Sr Analysts

Primary responsibilities 

• Lead the creation, maintenance, and validation of engineering labor standards required to identify workforce needs across retail.  

• Engage with business partners and senior leaders to ensure alignment of workload with operational needs, company strategies, and financial targets. 

• Serve as a subject matter expert on store workload implications to support strategic business and operational decisions. 

• collaborate with Workforce Management team on labor budgeting, demand shape, scheduling, and field engagement on workload changes. 

• Develop a high-performing team to support business relationships and technical expertise required to maintain engineered labor standards.

Required Qualifications

• 8+ years of total business experience 

• 8+ years of experience leading cross-functional teams and initiatives with a high degree of complexity