Clover Hospitality Onboarding Manager (LA)

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Job Title

Clover Hospitality Onboarding Manager (LA)

What does a successful Clover Hospitality POS Onboarding Manager do?
At Clover Hospitality, a Fiserv company, we are dedicated to helping restaurants thrive in an ever-evolving industry. As a Clover Hospitality POS Onboarding Manager, you will be the face of Clover for new restaurant customers, ensuring they receive a seamless onboarding experience. Through your expertise, you will empower hospitality businesses to streamline operations, deliver exceptional guest experiences, and grow their bottom-line using Clover’s all-in-one solution. You will embody our commitment to innovation, reliability, and a customer-first mindset.

What you will do:

• Lead and manage the full installation of Clover POS systems, including hardware setup, networking configuration, and integration of digital tools.
• Deliver comprehensive, in-person training for restaurant owners, managers, and staff on day-to-day system usage, workflows, and best practices.
• Serve as a trusted partner post-implementation for 30 days, providing follow-up visits, troubleshooting, ongoing training, and support.
• Build deep relationships with restaurant customers to understand their unique operations and business goals.
• Collaborate with Sales reps in your region to coordinate customer outreach and align on customer success strategies.
• Work closely with Support Teams, other Onboarding Managers, and Customer Success Managers to share knowledge and support long-term retention.
• Assist with remote pre/post-install configuration, including menu building, settings, floor plans, and onboarding digital products.
• Act as the voice of the customer by sharing feedback and feature requests with Product Teams.

What you will need to have:

• 3+ years of experience in POS systems, Digital Restaurant Tools, and/or Payment Solutions within a restaurant or hospitality setting.
• 3+ years of experience in leading in-person training sessions for restaurant teams.
• 3+ years of experience troubleshooting networking, hardware, and system setup issues.
• 3+ years of experience in building trust-based relationships with local business owners and their teams.
• Relevant experience in a related field such as restaurant management, or equivalent military experience.

What would be great to have:

• 6+ years of experience with restaurant operations and workflows, including front- and back-of-house dynamics.
• 6+ years of experience in managing multiple installations and customer touchpoints simultaneously.
• 6+ years of experience in managing time-to-processing and improving customer go-live timelines.
• 6+ years of experience in leveraging data to influence customer sentiment scores and improve onboarding outcomes.
• Cisco Certified Network Associate (CCNA) or equivalent certification in networking.

Perks at Work:

• Competitive base salary and performance-based bonuses.
• Comprehensive health, dental, and vision plans.
• Work travel and per diem budgets.
• 401(k) with company match and Employee Stock Purchase Plan.
• Paid parental leave and generous time-off programs.
• Holistic wellness initiatives and mental health resources.
• Employee resource groups for community and support.
• Opportunities for career growth and ongoing professional development.