Technical Writer

Department: Product Research & Development

Employment Type: Permanent

Location: UK, Lincoln

Reporting To: Peter Hommel

Description

This is a role responsible for producing Help Guides and Release Notes for the Orderwise product releases.
 

Responsibilities

• To create & maintain appropriate help guides for the Orderwise software being tested
• To review and amend Release Notes for each Orderwise Release to ensure they are complete and of the required standard
• Liaise with QA Engineers and Software Engineers to understand the nature of changes/new features so they can be documented appropriately in the Help Guides and Release Notes
• Liaise with QA Engineers and Software Engineers when required to ensure issues are understood, effectively recorded and communicated to ensure a satisfactory resolution
• Participate in appropriate training activities and encourage and support other colleagues in their development and training
• Suggest ways to improve existing processes within the QA team

Skills, Knowledge & Expertise

Mandatory

• Excellent communication skills
• Excellent literacy skills, both written and verbal
• Logical and thorough approach to problem solving
• Quality focused / excellent attention to detail
• Well organised with good prioritisation skills
• Ability to learn quickly and accurately
• Be motivated and client focused
• A team player with the ability to work on own initiative and as part of the team
• Approachable with a willingness to help others
• Ability to present information in a friendly yet professional manner
• Excellent IT skills

Nice to have

• Hands-on experience in using authoring software tools, ideally MadCap Flare
• Working knowledge of Git-based source code repositories
• Working knowledge of SQL
• Hands-on QA experience

What We Can Offer You

Leave & Vacation

• 30 days annual leave (+ Bank holidays)
• Sickness Absence Benefit

Lifestyle benefits

• 5% pension employer contribution
• Life assurance benefit
• Hybrid working opportunities
• Wellbeing initiatives
• Free eye tests and flu vaccinations
• Mental health support

Career Development

• Defined careers pathways, skills development & professional growth opportunities

Inclusivity & Diversity

• Core values that champion difference, inclusion & shared multicultural experiences.

On Location

• Use of onsite gym equipment
• Onsite cafe, serving breakfast, lunch, snacks and coffee
• Annual social events calendar, offering employee engagement opportunities throughout the year.
• ‘Team day’ each week, offering a free meal with your colleagues