Assistant Service Center Manager

Job Purpose  

The Assistant Service Center Manager with create an environment that inspires and engages the Service Center team to deliver results. Accountable for the successful execution of safe and efficient Service Center operations, business strategy, customer service, and consistent compliance with MRC procedures and controls.  

Essential Duties and Responsibilities 

Individual must be able to perform the essential duties with or without reasonable accommodation.  

• Ensures all employees understand, take ownership, and comply with all safety guidelines, and drive a rigorous approach to the identification and correction of hazards, evaluation of risks, and implementation of prevention and control measures.

• Ensures all required incident reporting is performed in a timely manner using the appropriate process.

• Oversee the implementation of corrective measures arising from incident investigation and hazard reports.

• Assists and supports the Service Center Manager in the preparation of the cost budget.

• Monitor workflows throughout the Service Center to ensure timely accomplishment of service, warehouse, and logistics duties.

• Assists the Service Center Manager with ensuring cycle count programs are executed according to plan.

• Actively anticipate and solve work-related problems. 

• Create a plan to effectively manage any workload changes.

• Motivate employees, encourage employee growth and development.

• Set clear expectations and measure results.

• Communicate consistently.

• Provide timely, candid feedback and hold people accountable.

• Identify and initiate or obtain training required for employee success in performing duties.

• Maintain confidential information pertaining to normal supervisory duties.

• Administer, communicate, and promote awareness and compliance with MRC policies, procedures, and expectations to all employees, including strict enforcement and compliance with DOT and SOX compliance guidelines.

• Performs assigned duties as delegated by the Service Center Manager. 

• Assists with the development of the annual Service Center business plans to identify service and efficiency improvements.

• Supports as needed inside sales activities, including quoting, sourcing materials, customer service, purchasing, inventory control, shipping and receiving, or support to sales personnel. 

• Shares market intelligence and sales opportunities with Regional Sales personnel. 

• Support regional and corpor