Job Description Summary

The Field Service Representative will provide direction and assistance to work group in order to meet assigned objectives. In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning. Role will be responsible for supporting the R391 (C130J) Composite Propeller System and related components at a customer site.

Job Description

Job Title: Field Service Representative

Company Intro/About Us:
At GE Aerospace, we are advancing the future of flight. With a rich history of innovation and a commitment to excellence, we design, manufacture, and service aircraft engines and systems that power the aviation industry. Our team is driven by a shared passion for pushing boundaries, solving complex challenges, and delivering world-class solutions. Working at GE Aerospace means being part of a global community that values safety, quality, delivery, and cost (SQDC), with safety always as our top priority.

Site, Business, OR Functional Area Overview:
Located at Miramar MCAS in San Diego, CA, this role is part of a dynamic team supporting GE Aerospace’s Composite Propeller Systems. Employees enjoy comprehensive benefits, professional development opportunities, and a supportive environment that empowers them to thrive while delivering exceptional service to our customers.

Role Overview:
As a Field Service Representative, you will provide technical direction and assistance to customers in the operation, maintenance, repair, and installation of GE Aerospace Composite Propeller Systems. This on-site role involves hands-on repair and maintenance, as well as providing critical communication and support to ensure customer satisfaction and program success. Your work will directly contribute to GE Aerospace’s mission of delivering high-quality solutions to the aviation industry.

Key Responsibilities:

• Provide general technical direction and assistance to customers in the operation, maintenance, repair, logistic support, and installation of GE products.
• Interpret technical data and provide on-site instruction to customers.
• Communicate program status, customer issues, and market intelligence to Project Engineering, Program Management, and Field Service teams.
• Prepare timely reports on program activities, customer problems, and sales opportunities.
• Assist customers in scheduling maintenance and workload, ensuring parts meet established schedules.
• Perform intermediate and depot-level maintenance, including hands-on repair and maintenance of Composite Propeller Systems and related components.
• Review maintenance actions to identify training needs and recommend improvements.
• Anticipate program requirements and assist in implementing actions to address them.

The Ideal Candidate:
The ideal candidate is a detail-oriented, hands-on professional with strong technical expertise in aviation maintenance and repair. They thrive in a fast-paced environment, possess excellent communication and leadership skills, and are committed to delivering exceptional service to customers.

Required Qualifications:

• Bachelor’s Degree from an accredited college or university (or a High School Diploma/GED with a minimum of 4 years of aviation experience in a Field Service or Maintenance position).
• Minimum of 2 years performing extensive repairs, conversions, and maintenance on engines and/or propeller systems.
• Ability to lift a minimum of 65 lbs.
• Must be able to pass a non-DOT drug test and a background check.

Preferred Qualifications:

• Ability to travel up to 60 days worldwide.
• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Proven analytical and continuous improvement mindset.
• Proficient in Microsoft 365 (Word, Excel, PowerPoint, and Outlook).
• Proficient in Naval Aviation Logistics Command Management Information Systems.

Additional Information:

• Location: Miramar MCAS, San Diego, CA.
• Background and drug screening required.
• Physical requirements: Ability to lift a minimum of 65 lbs.
• Environmental notes: On-site role with hands-on maintenance responsibilities.

Closing:
At GE Aerospace, we are committed to fostering a diverse and inclusive workplace. This role requires access to U.S. export-controlled information. Therefore, for applicants who are not asylees, refugees, lawful permanent residents, or U.S. Citizens (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known