Field Service Engineer - Allentown, PA

At SMA America, we believe in Energy that Changes. Since 1981, SMA has been developing innovative solar technology with a purpose -- making the installation, operation, and maintenance of photovoltaic power plants simpler, more reliable, safer and more cost effective. In the meantime, we’ve also been collecting awards as a great place to work, providing growth opportunities to our employees, and challenging conventional thought.

The Field Service Engineer is responsible for performing warranty repairs, and the commissioning of SMA utility inverters in the field. Duties include commissioning, troubleshooting, repairing, learning to analyze data, operation and maintenance activity and utility inverter applications. This job requires continually working with high voltage electricity and maintaining excellent customer service activities while in the field at customer sites.

Primary duties / responsibilities

Commissions, troubleshoots, repairs, and analyzes SMA America’s utility inverters in the field, via email, telephone, and site visits.

Develops a detailed knowledge of SMA’s utility inverter products, associated SMA accessories, and third-party accessories that are sold by SMA for use with the inverters.

Required to maintain accurate inventory count of spare parts provided by SMA

Regularly works with high voltage DC electricity, three phase power, and the relevant software and firmware of the inverters.

Maintains a high level of customer satisfaction while striving to lower the costs of field service.

Perform and maintains maintenance activities in accordance with the SMA product maintenance manual on assigned sites with SMA customer contractual obligations.

Requires the ability to work weekend and/or nights on a case by case basis.

Other duties as may be required or assigned.

REQUIRED TRAINING (TYPE / DURATION / FIELD / ADDITIONAL TRAINING)

A bachelor’s degree in a technical field is strongly preferred.

Required relevant professional experience (type / duration)

At least 3 years of experience in electrical, electronic and/or network communications are required.

Prior experience in the solar energy industry is strongly preferred. 

Other specialized skills

Ability to work nonstandard business hours occasionally to support service customer contracts. 

Knowledge of solar and/or alternative energy markets is preferred.

Knowledge of National Electric Code is preferred.

Knowledge of solar and/or alternative energy markets is preferred.

Knowledge of National Electric Code is preferred.

Ability to analyze and solve problems effectively.

While performing the duties of this job, the employee is constantly required to travel, stand, walk, talk, hear, look and see.

The employee is occasionally required to sit, reach above the shoulder, stoop, bend, squat, and kneel.

The employee must routinely lift up to 50 pounds.

The work environment is constrained to a field service environment, with occasional functions in a corporate office.

While performing the duties of this position, the employee is occasionally exposed to electrical hazards, and exposure to weather of extreme temperatures.

The noise level in the work environment is usually moderate.

This position requires significant domestic and international travel.

Additional Information:

• Compensation: $25.00 - 30.53 per hour
• Comprehensive benefits including health/dental/vision with $0 premium options, 401k with match, advanced training and education opportunities, etc.

Our EEO Policy 

We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to one’s race, color, creed, sex (includes gender, pregnancy, childbirth and related medical conditions), gender identity, religion, marital status, age (over 40), national origin or ancestry, physical or mental disability (includes HIV/Aids), medical condition (cancer, genetic characteristics), veteran’s status, sexual orientation, or any other consideration made unlawful by law.

In accordance with applicable law protecting qualified individuals with known disabilities, SMA will attempt to reasonably accommodate qualified applicants with known disabilities, unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in the application.

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