Associate Director, Patient Experience Analytics

Join us as we transform immunology and deliver medicines that help autoimmune patients get their lives back. argenx is preparing for multi-dimensional expansion to reach more patients through a rich pipeline of differentiated assets, led by VYVGART, our first-in-class neonatal Fc receptor blocker approved for the treatment of gMG, and with the potential to treat patients across dozens of severe autoimmune diseases.

We are building a new kind of biotech company, one that maintains its roots as a science-based start-up and pushes our commitment to innovate across all corners of our business. We strive to inspire and grow our company, our partnerships, our science, and our people, because when we do, we deliver more for patients. 

argenx is a global immunology company committed to improving the lives of people suffering from severe autoimmune diseases. VYVGART® (Efgartigimod) is an antibody fragment designed to reduce pathogenic immunoglobulin G (IgG) antibodies by binding to the neonatal Fc receptor and blocking the IgG recycling process. VYVGART® is being investigated in several autoimmune diseases known to be mediated by disease-causing IgG antibodies, including neuromuscular disorders, blood disorders, and skin blistering diseases. In December 2021, VYVGART® was approved in the United States as the first and only Fc receptor blocker for the treatment of adult patients with GMG who anti-acetylcholine receptor antibodies are positive.

The Associate Director, Patient Experience Analytics will serve in a multi-faceted capacity with responsibilities spanning analytics, customer facing deck creation and storytelling, and systems design and refinement in support of patient experience community and our US business. This role works closely with Patient Experience analytics team, Patient Experience leadership, and partners cross functionally with groups including Advanced Analytics, Field Operations, Market Access, and IT, as well as external collaborators.  The position will create and implement analyses, reports, dashboards, processes, and systems in support of our growing base of patients and patient experience teams. 

This is an exciting time to join an enthusiastic, innovative team as we further develop and refine the processes and analytics that helped power our successes to date and build those which we will need to further succeed as we help more patients with rare diseases.  We are looking for a strategic leader who excels in a fast-paced environment grounded on argenx cultural pillars as the organization continues to deliver innovative life-changing medicines to people living with rare diseases.

Responsibilities

• Develop deep knowledge of argenx datasets and tools
• Proactively monitor PSP (patient support program) performance from varied angles to enable informed decision making and early opportunity identification
• Partner closely with Patient Experience leadership to identify opportunities to improve patient experience and outcomes via analytics, ad hocs, dashboards, and other tools
• Lead improvements to our existing tools and capabilities ongoing with an eye toward argenx future business landscape as well as addressing key business needs
• Perform ongoing and ad hoc patient marketing analytics to identify patient journey, customer needs, and growth opportunities for overall patient experience community.
• Partner closely with cross-functional teams to ensure integrated insights, analytical approaches and outcomes, and actionable recommendations can be delivered to senior leadership for business objective achievements.
• Contribute to an innovative culture that strives for out-of-the-box thinking and creative approaches on analytical solutions, beyond traditional models, and refine tools to drive impactful business decisions.

Skills And Competencies

• Ability to translate complex analytical findings into actionable insights and communicate critical analytical insights, timely reports, and presentations to cross-functional stakeholders
• Strong communication and influencing skills with proven ability to develop and effectively present succinct insights, business implications, and action plans
• Focused experience supporting PSP
• Machine learning (ML)/Artificial Intelligence modelling experience a plus
• Ability to establish strong relationships with multiple customers and cross-functional partners
• Adaptive and motivated to execute efficiently
• Vendor management experience
• Strategic and collaborative partnership within a matrix organization
• Ability to travel up to 10% of the time

Education, Experience and Qualifications

• Bachelor’s degree
• 7+ years of experience with patient analytics; at least 5 years in data analytics/metrics within the biopharmaceutic