Project Supervisor (Intake)

This role will serve as a Project Supervisor (Intake) assigned to the Radiation Exposure Compensation Act (REDA) program of the DOJ Civil Division. Works under the direction of a Project Manager, performing the following duties:

• Act as primary supervisor for assigned staff members, to include oversight of timekeeping, narratives, corrective action, and other staff management concerns.
• Assist Project Manager in all aspects of Claims Intake team management.
• Assist in the daily oversight and management of Claims Intake support processes.
• Coordinate tasks and responsibilities of the team members on the Claim Intake Team, including:
• Identify daily team priorities and communicate expectations of priorities to team members. This involves monitoring various claim statuses or queues.
• Determine individual team member capacity and reassign members to high priority tasks, while maintaining coverage of other team tasks.
• Create and prepare routine Intake metrics report in consultation with Federal Attorney Team Leads and Project Manager – to identify data points essential for tracking and performance forecasts.
• Assign work to team in consultation with Federal Attorney Team Leads and Project Manager, and track and monitor progress, ensure work is completed and check for quality and accuracy.
• Thorough knowledge of tasks, task objectives, and the context of those tasks in the claim review lifecycle.
• Organize and maintain special project assignments.
• Create, maintain, update, and improve various internal charts and graphs.
• Accurately maintain multiple tracking spreadsheets used to track team members processing of tasks daily, and work with Project Manager to project and adjust team productivity levels.
• Help identify steps for, create templates for, and format, Standard Operating Procedures.
• Organize and maintain example work product for various team discussions/meetings/trainings.
• Track changes and update internal and external guidance and policy documents.
• Coach and develop staff members to ensure optimum quality of work product.

Required Qualifications

• At least two years of progressively more responsible experience on major litigation support projects, including at least one year of supervisory experience, including proven capabilities and communication skills to successfully interact with clients and attorneys.
• Requires in-depth knowledge of litigation support, excellent written and oral communication skills.
• Must be able to anticipate litigation support and claims intake needs, and develop and execute detailed plans for addressing those needs.
• Experience in claim management or processing environments, particularly having worked with a claim management system.
• Familiarity with document scanning, intake protocols, and document management technology – to included quality control and verification standards.
• Experience in creating, updating, and training on claims intake and processing procedures.
• Highly skilled in coordinating across teams and with other Managers, Supervisors, team members, and clients.
• Demonstrated ability to oversee and coordinate numerous complex and time-critical claim support activities simultaneously, including technical/data processing support activities.
• Requires hands-on familiarity with the Government's office and network environment, including but not limited to, data processing environments, including office automation networks, PC-based databases and other applications, and internet and server-based databases and other applications.
• Undergraduate degree required.
• Must be able to obtain and maintain MRPT facility credentials/authorization. Note: US Citizenship is required for MRPT facility credentials/authorization at this work location.

Preferred

• Experience in government programs preferred.
• Advanced skills in analyzing large volumes of data and manipulating data to produce desired counts, statistics, and other outputs.
• Highly skilled in producing a variety of reports (type, format, etc.) that reflect an understanding of the “audience”/users of the reports.
• Highly collaborative nature and comfortable coordinating across teams and with various managers, supervisors, and team members.
• Comfortable working in an environment with high volume inputs, outputs, and deadlines.
• Passionate about attention to detail, deadlines, and work quality.
• Highly organized, able to multi-task, prioritizes tasks, and consistently and accurately performs detailed work under pressure without compromising quality.
• Proactively identifies issues that impact claim review coordination and proposes alternate solutions to address issues.
• Demonstrated success oversee