General Manager - Block Party Hotels (Atlantic Oceanside/Beach House Dewey)

Description

Block Party Hotels in Dewey Beach, Delaware is located in central Dewey Beach, just steps away from the Atlantic Ocean and where you will find all the great restaurants, bars and things to do in both Dewey Beach and nearby Rehoboth Beach. It’s “to each their beach” at Block Party Hotels, with two prime properties on the same standout shore. Our collection of signature hotels combines local charm, sunny service and modern amenities for experiences guests will treasure. Block Party Hotels is ready for you to join us as the next General Manager! If you have a passion for hospitality and want to be a part of TBC Hotels, a progressive, exciting hotel company, then we want to hear from you. Are you currently an AGM, an Operations Manager, or perhaps a Hotel Manager looking to make that next promotional career move? Do not let this opportunity pass you by.

Requirements

As the General Manager, you will be responsible for all aspects of the operation of both properties that compose Block Party Hotels. Your leadership and strategic planning skills are integral to maximizing operations and guest satisfaction. We’re looking for someone to lead our staff by example. As such, the General Manager is expected to embody company culture and values. You will create an environment that fosters teamwork, builds morale, and increases retention.

ESSENTIAL JOB REQUIREMENTS

• Effectively oversee staffing to include hiring, retaining, & motivating team members with emphasis on excellent communications & setting clear goals and expectations.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures, and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Handle customer concerns and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Deliver hotel budget goals and set other short and long term strategic goals for the property.
• Develop and implement improvement actions, carry out costs savings.
• A strong understanding and monthly critique of P&L statements.
• Ability to multitask and work in a fast-paced environment.
• Strong understanding and management of the sales process.
• Ability to “jump in” and provide working support and assistance, to each department on a day-to-day basis.
• Ability to learn, understand, implement, and analyze company wide programs such as, but not limited to, M3 for accounting, Paylocity for Payroll, MEWS for reservations, Guest Voice for overall guest satisfaction, Engineering preventative maintenance programs for upkeep and overall appearance of property, I-Buy and Avendra programs for purchasing.
• Strong aptitude for daily and weekly data entry and deposit logs.
• Working knowledge of hotel accounting principles, profitability, and cash flow.
• Participate and contribute to companywide General Manager Teams calls.
• Develop and distribute weekly forecast.
• Review departmental schedules ensuring CPOR (Cost Per Occupied Room) is in line with budget.
• Work closely with Corporate HR to ensure all employment workflows are processed accurately.
• Ability to process, analyze, and transmit Bi-Weekly payroll.
• Ability to develop and implement a strong, on-going, attraction and retention employment process.
• Ensure all business and operational permits and licenses are current and updated yearly.
• Obtain Pool and Spa Operator License and work with Engineering Team to manage pool operations. 
• 3-5 years experience at management level in a hotel environment.

The above requirement list is not an exclusive or exhaustive list of all job functions this position may require.  
 

ABOUT TBC HOTELS

Over the past 40 years, TBC Hotels has owned, developed, and operated more than 30 hotels throughout the United States. TBC Hotels has a long history of building lasting and meaningful relationships with associates, guests, partners, and the community. 

Having the confidence to do the right thing in every transaction, maintaining the values and identity imparted by TBC Hotels, capitalizing on opportunities, and being intentional about our actions are critical to who we are at TBC Hotels is and how we operate. 

RELATIONSHIPS, INTEGRITY, LEGACY, ENTREPRENEURIAL SPIRIT, HOSPITALITY