Furniture Quality Assurance Inspector

Job Title
Quality Assurance Inspector

Job Overview
The Furniture Quality Assurance (QA) Inspector ensures that products manufactured by vendor partners meet industry standards and the standards of Bob’s Discount Furniture’s Compliance Manual. Their goal is to assure that products can withstand regular use, are packaged and protected to withstand handling and transportation and that products work as intended as well as identify concerns outlined by QA management. Other responsibilities include:

• Conduct inspections of furniture samples and current merchandise using app-based system providing detailed descriptions of packaging, workmanship and compliance.
• Apply knowledge of various furniture and related products while monitoring returning merchandise to determine root causes of defects such as handling, manufacturing process, and/or packaging.
• Identify defects and any other problems with equipment, materials, process or personnel and report findings to Quality Assurance Group.
• Assist in the inspection, review, receiving and shipment of sample and production merchandise.
• Develop an understanding of business process management and business requirements of Quality Control, Parts and Merchandising to enhance all business functions including Customer Service, Delivery and all aspects of Distribution.
• Maintains and improves product quality by completing product, company, system, compliance, and surveillance audits; investigating customer complaints; collaborating with other members of management to develop new product and engineering designs, and manufacturing and training methods.
• Re-pack and protect merchandise following reviews and inspections.
• Work strategically with various departments to identify opportunities for improvements for merchandise and handling practices.
• All other duties as assigned.

What You’ll Bring to Bob’s

At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a combination of technical expertise, problem-solving abilities, behavioral and leadership skills, and customer focus. If you thrive in a dynamic environment and enjoy leveraging your skills to make an impact, this is the perfect opportunity for you!

Key Skills for Success

To excel in this role, you will need to demonstrate strengths in the following skill areas:

Core Competencies & Expertise

• Ability to communicate proactively and effectively including comprehending and communicating detailed instructions, reading and writing, and having knowledge of commonly used concepts, practices, and procedures as required by the position.
• Demonstrated analytical and problem-solving skills.
• Ability to effectively manage one’s own time especially with respect to project deadlines.
• Capable of identifying root causes and managing towards an improved process.
• Basic understanding of computer software such as but not limited to Microsoft Word, PowerPoint and Excel.
• Knowledge of operating warehouse equipment such as forklift, Picker Lift and Power Pallet Jack.
• Ability to redirect attention and resources to high level issues quickly and efficiently to provide feedback in a timely manner.

Who We Are

At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.

How We Will Support Your Success

We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement.

Compensation

• Starting hourly pay at $21.60 - $27.00/hour (Based on experience)

Benefits & Perks

• Competitive Medical, Dental, and Vision Insurance
• Generous paid time off, including vacation, personal days, sick leave, holidays, and your birthday!
• 401(k) Profit Sharing Plan with a generous company match
• Pet Insurance and employer-paid Life Insurance options
• Professional Development: Tuition reimbursement, on-demand learning, and career progression pathways
• Employee Discount starting on Day 1, plus exclusive partner discounts
• And so much more!

Our Culture & Core Values

At Bob’s, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values-Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and F