Logistics Associate- Returns Processor

Accelerate your career. Join the organization that's driving the world's technology and shape the future. 

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Shift Hours: 9:30am-6pm M-F with OT as needed

Position Summary:
We are seeking a detail-oriented Returns Processor to join our distribution operations team. This role is responsible for processing inbound customer returns (RMA and refusals), investigating original orders, validating returned products, and issuing credits. The Returns Processor also ensures products are properly restocked, accurately documented, and handled in compliance with company policies.

This position requires strong computer skills, excellent written and verbal communication, and the ability to collaborate with internal teams, customers, and global support staff. Candidates should also be comfortable performing physical tasks such as moving pallets and lifting boxes weighing up to 50 pounds.

Key Responsibilities:

• Process inbound customer returns (RMA/refusals), verify product accuracy, and issue customer credits.

• Offload trucks, inspect shipments, and investigate discrepancies in original orders.

• Restock validated products into inventory and update records in the purchase order and inventory systems.

• Handle, move, load, and unload materials using manual methods or material handling equipment.

• Open, seal, sort, and organize returned products, cartons, crates, and bundles.

• Assist with stock rotation, cycle counts, and general inventory control tasks.

• Process shipping and receiving activities in line with company procedures.

• Maintain accurate inventory documentation and report issues to management as needed.

• Collaborate effectively with internal teams, vendors, and global support contacts.

• Provide assistance, training, and mentorship to junior team members as needed.

What You Bring to the Role:

• Strong computer proficiency with the ability to work in warehouse management systems, inventory management systems, purchase order systems, and Microsoft Office/Excel.

• Clear written and verbal communication skills for effective interaction with team members and customers.

• 3+ years of experience in returns processing, warehouse operations, or inventory control (senior-level experience preferred).

• Associate’s degree (or equivalent experience). High School Diploma with 5+ years of relevant functional experience accepted.

• Proven ability to work independently under minimal supervision and make sound decisions in moderately complex situations.

• Physical ability to lift up to 50 pounds and perform warehouse-related tasks.

• Strong problem-solving, organization, and time management skills.
• Ability to train, mentor, and support junior employees.

Why Join Us?

• Opportunity to work in a collaborative, global environment.

• Gain hands-on experience with returns processing and inventory operations.

• Competitive pay and benefits package.

• Room for growth and career development.

The typical base pay range for this role across the U.S. is USD $38,500.00 - $57,800.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentive