Supplier Management Key Account Supervisor I (Remote)

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

We’re one of the world’s largest providers of transportation and logistics services. Our customers range from small and mid-sized companies up to global enterprises.  Our Global Logistics and Distribution business unit provides comprehensive logistics services and warehousing solutions utilizing a global network of distribution centers, innovative technology and supply chain expertise to manage the flow of goods from receiving to storage and order processing to shipment.

Job Summary

The Supplier Management (SM) Key Account Supervisor I assists Supply Chain Solutions customers with managing purchase and sales orders and interacts with global customer locations (i.e., origins) to facilitate successful movement of goods into the U.S. market. They interact with customer decision-makers to provide global transportation business information and to ensure smooth transactions and compliance.

We are seeking a detail-oriented member to join our team. This role involves managing purchase orders, fostering international relationships, driving business growth, and ensuring compliance and customer satisfaction.

Key Responsibilities:

• Order Management: Manage purchase orders, coordinating with global locations to ensure smooth goods movement and maintain high customer satisfaction.

• Relationship Building: Foster relationships with international UPS offices, update SOPs, and ensure operational compliance. Coordinate with Business Development teams on industry trends.

• Business Growth: Drive business growth by conducting strategic customer meetings, reviewing KPIs, and implementing data-driven solutions to enhance supply chain performance.

• Compliance and Documentation: Oversee document management and corrective action plans, ensuring origin compliance.

• Business Analysis Reports: Provide customers with business analysis reports to support analytical assessments of shipping activities, review the status of shipments, and ensure vendor compliance. Leverage advanced Excel skills to manipulate and analyze data effectively.

• Customer Advocacy: Act as a customer advocate to resolve pricing, service, and relationship issues and to prevent churn.

• Customer Experience: Deliver a seamless customer experience from initial contact to full integration for implementing new Supplier Management customers.

This position may require traveling depending on business needs.

Qualifications:

• Proven experience in supply chain management and/or ocean and customer relations.

• Strong analytical and strategic thinking skills.

• Excellent communication and relationship-building abilities.

• Ability to manage multiple tasks and prioritize effectively.

• Must have Ocean Transportation experience – Required

• Intermediate Excel Skills – Preferred

Additional Criteria:  

• Job Grade: 20C

• This is a remote position.

• Shift: Monday – Friday 8 am to 5 pm

• Last day to apply is Tuesday, March/25/2025 at 11:59 pm

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $55.500/year to $102.840/year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants are offered annual short-term and/or long-term incentive compensation programs, subject to appli