Distribution Routing Team Leader

Who We Are: 

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

First shift - full time opportunity.

JOB MISSION:

Responsible to lead and oversee daily transportation routing activities, supporting distribution operations, and driving continuous improvement through data-driven problem solving. This role ensures efficient route execution, compliance with standard processes, and effective communication across operations, customer operations, and corporate teams. 

MAJOR ACCOUNTABILITIES:

• Performs the full complement of duties for the routing department; work in the function to ensure routing deadlines are met.  

• Coordinate and oversee daily transportation routing activities to ensure timely pick-up appointments. 

• Monitor routing and distribution processes, identify issues, and implement corrective actions to improve performance. 

• Analyze operational data and recommend process improvements to enhance service, productivity, and efficiency. 

• Support communication between distribution operations and corporate stakeholders to ensure alignment with business objectives and customer expectations and to resolve operational challenges. 

• Responds to team's barriers and process bottlenecks. Documents the reasons for failures and any corrective actions.  

• Conducts team instructions sessions, discussions, and updates, i.e., routing process SOP’s, work instructions, customer communication, and best practices.  

• Ensures adherence to company’s policies and procedures. Notifies the supervisor and the human resources department of any performance, employee relations issues, and discipline problems.  

• Other duties as assigned.  

REQUIREMENTS FOR SUCCESS

• Strong analytical skills with the ability to identify and resolve routing discrepancies.  

• Demonstrated knowledge of commonly used concepts, practices, and procedures with transportation routing, logistics, and demand-planning, particularly with wholesale accounts. 

• Demonstrated ability to read, write and speak English fluently.  

• Strong verbal and written skills utilizing appropriate demeanor, proper grammar/spelling, and respectful tone to communicate clearly and effectively; professional phone demeanor.  

• Intermediate computer skills in Microsoft Office (Word and Excel), WMS and email.  

• Ability to lead, motivate, problem solve and communicate in a team-oriented environment.  

• Strong organizational, communication and interpersonal skills; detail oriented.  

• Ability to handle multiple priorities with a sense of urgency is essential.  

• High School Diploma or equivalent and 2 plus years of experience in a warehouse environment or a related area required, preferred. Prior experience with customer service preferred.  

• Proven track record of stability and dependability in the workplace.  

• Sit/stand and work on a computer for long periods of time.  

Salt Lake City, UT Distribution Center Only Pay Range: $25.10 - $32.15 - $39.25 Hourly (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.)

Regular Associate Benefits

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks – opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship prog