Team Leader - Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

American Express National Bank – EBS Monetary Operations Team Leader 

As a Monetary Operations Team Leader, you will be an integral part of Enterprise Bank Servicing where you will lead a team of dedicated individuals with a strategic focus on productivity and quality while infusing the Customer First framework. We must ensure proper due diligence is performed prior to the movement of all monetary transactions and provide guidance and personalized coaching on customer call handling, while balancing the risk to the business and protecting our brand. Identify and coach to development needs with each colleague through skill level evaluation, job performance feedback, weekly 1x1 's in addition to mid and year-end conversations. Expected to provide consistent feedback, problem solving, and goal setting support.  Manage the daily banking operations end to end processes while becoming a subject matter expert in reviewing all types of transactions/activities.  Providing support for escalations, remediation, and other monetary issues. Partner with peers and other BSN leaders for banking collaboration.

In this role you will be required to:

Understand and support your team in their daily processing of, Wire Transfers, ACH transactions, Official Check requests, Internal transfers, Account closures along with Check Processing support any other required monetary or servicing requests. All Monetary Operations processes are highly regulated and scrutinized by Compliance, Internal/External audit as well as Federal Regulators and must ensure quality and compliance metrics are met.  You will also be expected to report on weekly and monthly team stats for productivity, MPI fluctuations and RBST error resolution. Must be aware of the team's controls and impacts leading up to and the continued support for issues management and exam support. Represent banking operations in any/all servicing and customer issues and their resolutions. You will partner with your peers and leaders