Project Place Director of Clinical Services

About Project Place

Project Place promotes a community of hope and opportunity for homeless and low-income individuals by providing the skills, education and resources needed to obtain and sustain employment and housing. For over 50 years, Project Place has been a resource for individuals who are experiencing homelessness in Boston. Through innovative programming, including social enterprises, we facilitate the successful transition of individuals to economic self-sufficiency. Comprehensive programming consists of classroom instruction, credential training, case management services, housing and job placement, retention and career services.

About This Role

As Director of Client Services, you will be a key member of our Senior Leadership Team, leading all aspects of Project Place's comprehensive client services from initial enrollment through program completion and two-year post-program follow-up. You will oversee case management & stabilization services, housing programs (including permanent supportive housing and transitional housing), and serve as the clinical expert who brings a trauma-informed, holistic perspective to our organizational culture and programming decisions.

This role requires both clinical expertise and strong operational leadership. You will design and implement systems that ensure consistent, high-quality client services while developing staff capacity through training and coaching. You will be responsible for creating the structure and procedures that govern client interactions, holding accountability conversations with clients when necessary, and serving as the point of contact for client grievances across all programming.

The Director of Client Services reports to the Executive Director and works collaboratively with the Senior Leadership Team to advance Project Place's mission through cross-departmental innovation and strategic program development.

What You'll Do

Senior Leadership & Cross-Departmental Collaboration

• Serve as a member of the Senior Leadership Team, actively supporting organizational growth and development aligned with Project Place's mission, vision, and core values

• Lead cross-departmental initiatives and collaborate effectively across all program areas (stabilization, education, small businesses, and employment services)

• Bring clinical expertise and perspective to organizational decision-making, including new program development and business planning

• Partner with the Executive Director to identify data collection needs and analyze client outcomes to inform program improvements and design

• Represent Project Place at community and municipal meetings, including those with the Mayor’s Office of Housing, and the Executive Office of Housing & Liveable Communities. 

Clinical Leadership & Staff Development

• Provide clinical expertise and trauma-informed perspective to guide organizational culture and approach to client services

• Identify training gaps and develop comprehensive training solutions for program staff, delivering both virtual and in-person sessions

• Lead staff meetings and facilitate training on topics ranging from clinical best practices to operational procedures

• Provide ongoing coaching and consultation to program staff around practices that encourage client stability and success

• Provide clinical supervision to interns

• Conduct crisis intervention and provide support to both staff and clients, including making referrals to necessary services

• Foster staff understanding of trauma, mental health, substance use disorder, and other factors affecting client behavior and engagement

Client Services Systems & Operations

• Oversee all client services from enrollment through program completion and two-year post-program follow-up

• Design and implement comprehensive case management systems and procedures that ensure consistency across all programming

• Create and maintain organizational procedures for client interactions, including intake processes, service delivery standards, and completion protocols

• Establish clear guidelines for client accountability, including procedures for addressing problematic behavior and creating pathways for re-engagement

• Serve as the designated point of contact for all client grievances and concerns across programming

• Lead difficult conversations with clients regarding boundaries, expectations, and community standards

Program Management