Operations Manager (Remote U.S.)

CNSI and Kepro are now Acentra Health! Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the company’s mission, actively engage in problem-solving, and take ownership of your work daily. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra seeks a Operations Manager (remote within US) to join our growing team.

Job Summary:

The purpose of this program is to ensure efficiencies, deliverables and assigned contract functions are performed to the highest standards to strengthen the relationships with customers and meet contract requirements.

*Position is remote within the United States.

 **This role is contingent upon being awarded a contract. Start dates, hours, and final offers are contingent upon the contract award and final contract start dates.

Job Responsibilities: 

• Effectively directs program through objectives and goals assigned for contract compliance. 
• Monitors metrics and daily operations to ensure success. 
• Collaborates with program leaders, including medical director, management teams, and corporate support teams to improve processes, determine training needs and improvement opportunities. Assists in budget review and management. 
• Works with management and corporate team for the enhancement of the RFP, new RFP cycles and related new business. 
• Oversees budget review and analysis to ensure the financial success of the program. 
• Assesses all systems, including contract, policy and procedure, workflow, etc., continually to ensure a high level of customer satisfaction to all stakeholders. 
• Collaborates with management team to create an organizational structure that will ensure effective processes and work designs. 
• Assists in determining development opportunities for staff and teams. 
• Ability to provide supervision to staff that ensures excellent customer satisfaction. 
• Provide ongoing monitoring and supervision to meet contract deliverables for all operations. 
• Provide data analysis and reporting that meets the contractor’s goals of quality care and cost effectiveness in a timely manner.

Requirements

• Bachelor’s degree (Master’s preferred) from an accredited college or university and 8 – 10 years of experience in healthcare operations; or, an equivalent combination of education and experience. 
• Knowledge of best practice in healthcare operations. 
• Knowledge of government policy and structure. 
• Knowledge of metrics, productivity measures and reporting. 
• Knowledge of regulatory agency compliance. 
• Knowledge of contract development and implementation. 
• Budget and financial skills. 
• Aptitude for systems planning and prioritization of tasks 
• Competent communication skills (written and verbal and listening); uses appropriate interpersonal skills with variety of stakeholders.
• Effective communication and management skills for client, vendors and community partners.

Preferred Qualifications/Experience:

• 3+ years of experience working with Medicaid or Managed care areas.
• Healthcare experience strongly preferred

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives nationwide. Our company cares about our employees, giving you the tools and encouragement, you need to achieve the finest work of your career.

Thank You!

We know your time is valuable, and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may interest you. Best of luck in your search!