Medical Program Assistant - Orthopedics & Rehabilitation

Job Summary:

The Department of Orthopedics and Rehabilitation is looking for a highly organized, collaborative Medical Program Assistant to join our team. The incumbent will support the clinical and academic efforts of faculty within the department. Responsibilities include managing faculty calendars, booking travel, preparing expense reimbursements and communicating with patients regarding paperwork (ie, FMLA, workers compensation, etc). The incumbent will regularly work with faculty, advanced practice providers, other departmental staff and clinic staff.

Successful candidates will have outstanding organizational skills, attention to detail, excellent communication skills, flexibility, and the ability to prioritize multiple competing demands. They will need to work independently, manage confidential information, and provide excellent customer service. A high level of professionalism is required.

Responsibilities:

Performs administrative duties to support providers, staff, services, and unit programs. May serve as the primary contact or customer service representative and subject matter expert. Tracks, prioritizes, organizes, and completes multiple ongoing clinical, research or academic projects. Requires Health Insurance Portability and Accountability Act (HIPAA) and Personal Protective Equipment (PPE) knowledge or training.

• 50% Performs administrative tasks including telephone customer service, word processing, transcribing, filing, and calendaring
• 30% Acts as the primary liaison for providers or programs and refers stakeholders to providers, agencies, patients, and staff
• 10% Serves as the primary contact and subject matter expert for specified program policies and procedures
• 5% Identifies opportunities for program improvements and makes recommendations to the appropriate entities
• 5% Schedules logistics and secures or distributes resources for program meetings, department events, conferences, and travel

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Education:

Preferred
H.S. Diploma

Qualifications:

Required
- 2 years experience of administrative suporrt and/or customer service

Preferred
- Experience managing calendars and scheduling complex meetings
- Strong proficiency with internet-based systems (e.g., Microsoft Office, Google suite, Adobe, EMR systems) and ability to quickly learn new platforms.

Successful applicants will demonstrate:
- Excellent communication
- Strong organizational and prioritization skills
- Service oriented
- Ability to work in a team-oriented, collaborative environment

Work Schedule:

This position is Monday through Friday and regular business hours.
Position may require earlier start or later end times depending on special events, meetings, needs of the department, etc.

Work Type:

Full or Part Time: 80% - 100%

This position is Onsite Mon-Fri for the first 90 days of onboarding and training.

Employee will then be eligible for two days per week to be performed in, person, onsite, at a designated campus work location. The remaining three days of work will be performed remotely, at an offsite, non-campus location.

Appointment Type, Duration:

Ongoing/Renewable

Salary:

Minimum $23.00 HOURLY
Depending on Qualifications
Employees in this position can expect to receive benefits such as generous vacation, holidays, and paid time off; competitive insurances and savings accounts; retirement benefits. Benefits information can be found at (https://hr.wisc.edu/benefits/).

SMPH University Staff Benefits flyer: (https://uwmadison.box.com/s/656no0fcpy2tjg86s4v0chtxx25s3vsm)

Additional Information:

The successful applicant will be responsible for ensuring eligibility for employment in the United States on or before the effective date of the appointment. University sponsorship is not available for this position.

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