Customer Care Team Leader Commercial Campaigns

Qualifications

Education:

• High school diploma, GED or equivalent required. Some business classes, vocational/technical training preferred

Experience:

• 3+ Years Contact Center leadership experienced required.
• 2+ Years Lighthouse Works experience as a Team Leader required.

Demonstrated Knowledge and Skills:

• Skills in creating an atmosphere conducive to customer-friendly relations by providing outstanding, courteous, friendly, and prompt customer service.
• Ability to show courtesy and respect to all customers and agents.
• Ability to be a team player.
• Ability to handle multiple tasks in a fast paced environment.
• Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues tactfully and professionally.
• Ability to type 35 words per minute (WPM) and have knowledge of Microsoft applications.
• Embodies commitment to the organizations core values and seeks ways to share them.
• Ability to handle sensitive/confidential information with discretion.
  • Exercises good judgment.