Service Network Dispatcher

About OmnidianOmnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries.  Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are headquartered in Seattle, WA
The Job The Service Network Dispatcher will help to dispatch Field Service Partners for troubleshooting and maintenance on residential solar photovoltaic systems. 

What You’ll Do

• At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
75% Dispatching Tickets to our Field Service Partners through our CRM platform
• Triage agent requests to send Field Service Partners out to the site for troubleshooting, maintenance or repair. Create new field dispatch work orders and assign them to designated field partners. Obtain completed site visit reports and photos. 
15% Providing updates internally to agent tickets
• Provide field service updates to the Customer Service and Technical Support teams.
10% Attending Meetings
• Weekly Service Network Team Meetings
• Weekly cross departmental team meetings
• Bi-weekly all hands meetings
• Other meetings as needed

Who You Are

• ARTful: Accountability, Respect Transparency
• High level of attention to detail and the ability to multitask
• Intermediate level or higher to self-manage with minimal oversight
• You seek to understand others point of view, you are a team player
• Your written and verbal communication is clear, concise and articulate. You take detailed and efficient notes
• Can adhere to a 1-business day or less response time

Experience You’ll Need

• 2 years of customer service experience
• Basic proficiency in Google Suite
• Ability to type 50+ WPM

Experience That’s a Plus

• 3 years of customer service experience
• 2 years of dispatch experience 
• 2 years of photovoltaic experience or civil construction experience

Work-Life and Culture

• Most of our roles offer the opportunity to work remotely
• If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square
• We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
• We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
• We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
• We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
• We have affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R Us
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

Grow With Us

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
• Internal candidates: Check out our advice on Internal Transfer: Job Application Process
• Here are the next roles in this career track:
• Field Service Dispatcher
• Senior Field Service Dispatcher OR Residential Field Service Specialist
• Residential Field Service Manager
• Senior Residential Field Service Manager
• We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply. 

PrivacyCalifornia-based candidates: To understand mor