Patient Services Representative

Overview

Our groundbreaking hospice and palliative care programs offer a broad range of facility based services, as well as in the community, to help patients and their families ease the burden of managing a life-limiting illness or end-of-life care.

The MJHS Difference

At MJHS, we are more than a workplace; we are a supportive community committed to excellence, respect, and providing high-quality, personalized health care services. We foster collaboration, celebrate achievements, and promote fairness and belonging for all. Our contributions are recognized with comprehensive compensation and benefits, career development, and the opportunity for a healthy work-life balance, advancement within our organization and the fulfillment of having a lasting impact on the communities we serve.

Benefits include:

• Tuition Reimbursement for all full and part-time staff
• Generous paid time off, including your birthday!
• Affordable and comprehensive medical, dental and vision coverage for employee and family members
• Two retirement plans! 403(b) AND Employer Paid Pension
• Flexible spending
• And MORE!

MJHS companies are qualified employers under the Federal Government’s Paid Student Loan Forgiveness Program (PSLF)

Responsibilities

The Patient Representative plays an integral role in improving the patient/family experience while on hospice service.  The Patient Representative provides supportive calls to the patients and families at end of life, maintains patient experience data and communicates patient/family needs and concerns to the teams and Quality Review Coordinator. 

• Manages coordination of calls as initiated by workflow and as initiated by primary members of the IDT, noting need to follow up with phone calls and visits.
• Participates and contributes to the Interdisciplinary Team Process.
• Displays professionalism during all communication with patients, families and co-workers. 
• Reports all Patient Experience Program shift occurrences and complaints.

Qualifications

• High School Diploma or equivalent required

• Bilingual in Chinese (Cantonese or Mandarin)

• Prior experience working within a healthcare environment, hospice preferred knowledge of hospice HIS requirements

• Excellent verbal and written communication skills

• Use of various computer programs including Microsoft Word, Excel, and Power Point

Min

USD $38,545.53/Yr.

Max

USD $48,181.92/Yr.