Senior Director, Excellence in Operations (XOC)

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for leading strategic change by providing operational excellence to the Company. Demonstrates the flexibility to anticipate and direct priorities and results expected from a variety of internal and external constituencies. Manages vendors and external consultants as required to produce specialty work products. Develops, outlines, writes and delivers business process and strategy proposals. Directs multiple project teams and/or provides ownership and high-value solutions to the Company. Provides leadership and direction for diverse and complex functions. Contributes to the development of the organization's business strategy. Interprets business strategy and develops organizational objectives to align with this strategy. Typically manages multiple teams of professionals.

Prefer Candidates who have:
• Prior experience operating a carrier class network
• Thorough understanding of Optical Transport
• Proven background running a large hyperscale organization
• Prior experience in a 24/7 NOC environment preferred

Job Description

Core Responsibilities

• Lead in cultivating a strong organizational culture aligned with strategic goals

• Operating a carrier class network

• Understanding of Optical Transport
• Running a large hyperscale organization
• Running a 24/7 NOC environment, along with being available 24/7
• Solves complex business issues through process improvement or strategic planning.
• Improves field force, engineering staff and customer service effectiveness through work force management and process optimization.
• Identifies complex business issues and recommends value added solutions.
• Directs the Excellence in Operations (XOC's) strategic planning efforts.
• Integrates business solutions with technology innovations.
• Manages large-scale process improvement programs, including logistics planning, scheduling, communications and change management.
• Reviews industry trends in utility operations including advances in technology and the resulting impact on managing business.
• Creates business operations capability, leveraging shared support groups.
• Develops a pipeline of technical expertise that will be required to meet long-term business goals.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Business Solutions, Change Management, Culture Shaping, Network Operations Management, Operational Excellence, Process Improvements, Strategic Planning

Compens