Manager of Product Delivery - Team Lead

** This is an opportunity to lead our team of top-notch software engineers working closely together on interesting projects for our clients. This position is fully remote (indefinitely). **  

This is an opportunity to lead a talented team of product delivery professionals as they drive successful outcomes across a variety of complex, client-facing software projects. We are looking for a candidate who excels in problem-solving, honest communication, and team building. Your primary responsibility will be to align, engage, and develop the team, ensuring the successful delivery of high-quality technology solutions for our clients. 

The Product Delivery Manager will lead a team of Product Owners and Delivery Leads with the goals of: 

• Continuously growing in capabilities and learning from each other 

• Delivering high-quality and high-value digital solutions using Microsoft Technologies 

• Establishing trust and long-term relationships with our clients 

• Providing strategic oversight and proactive management across our diverse client project portfolio 

Highlights & Benefits of working at Emergent Software 

• Work closely with other talented product delivery team members. Our vetting process means you can count on your team members to know what they are talking about. 

• Work from home or work remotely from anywhere you want. 

• Flexible work schedule meaning you can work regular hours or choose weekends and evenings. 

• Work-life balance is essential and highly valued at Emergent Software.  

• Work on interesting projects solving complex business problems with technology. 

• 100 hours per year to focus on your professional development. We invest in your growth! 

• Profit sharing bonus means as we’re successful, you’re successful. 

• Excellent benefits package including medical insurance, dental, vision, 401(k) matching, FSA, disability, life insurance, and paid parental leave. 

Primary Duties 

• Cultivate a culture of professional growth, knowledge sharing, high-quality standards, and strong client relationships. 

• Manage HR aspects, including 1:1s, consistent feedback, performance reviews, goal setting, benefits management, and conflict resolution. 

• Support the early sales process when needed, acting in a Product Owner or Product Manager role by guiding discovery conversations or coaching team members on client-facing calls. 

• Allocate team members to projects, maximizing skill alignment, growth goals, and productivity. 

• Foster peer mentorship and collaboration across the team. 

• Function as an escalation point to resolve project issues and unblock work. 

• Balance your team's priorities between client work, personal growth, and internal initiatives. 

• Collaborate with recruiters and potential candidates to create job openings and evaluate/hire candidates. 

• Communicate company values, news, and initiatives effectively, and relay your team’s feedback to the rest of the leadership team. 

Required Qualifications 

• Proven experience leading a team that included roles such as scrum masters, project managers, product owners, product managers, or equivalent. 

• Experience in a client-facing consulting environment, either as part of a professional services firm or through independent work. 

• Demonstrated expertise in team building, coaching, and performance management. 

• Deep understanding of software development life cycles and modern delivery methodologies 

• Practical experience applying Agile (Scrum, Kanban) and traditional project management principles 

• Experience working with and presenting to senior stakeholders, including C-Suite level executives. 

• A solid understanding of how websites, web applications, APIs, databases, and the cloud function at a high level. 

• Experience with agile work organization tools (Azure DevOps, Jira, Trello, Basecamp, Rally). 

• Experience operating as the liaison between agile development teams and stakeholders / senior stakeholders in defining requirements, performing business analysis, and driving delivery in the right direction. 

• Strong technical writing, verbal communication, and presentat