Associate Vendor Account Manager, New Stream Media (Retail Media Network)

Company Description

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 9,600+ employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the US, EMEA, and APAC. In 2016, the agency joined dentsu. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkleinc.com.

Job Description

WE WELCOME REMOTE U.S. BASED CANDIDATES.

Who you are:

We are looking for a positive and dynamic person who values providing exceptional client service. You love to partner and develop winning solutions in collaboration with your sales team and you can ensure each department meets the needs of your client and their advertisers. You have experience communicating, planning, and aligning to a strategy. You can manage a high volume of business in multiple stages of their delivery and prioritize accordingly. You will be an ideal fit if you have 3+ years of experience in digital media or account management. You enjoy building internal and external relationships that matter and go above and beyond for your clients.

What the role is:

The Associate Vendor Account Manager supports the advertising partnerships of leading retailers. Within the Retail Media Network, the associate account manager collaborates with Sales, Media and Analytics regarding digital media campaign development and strategy. Associate Vendor AM’s are the main contact post IO signature and know all about their campaigns: Campaign goals, main dates, stages of campaigns, media planning, creative, and post campaign reporting. The Associate Vendor Account Manager excels in and leads process execution, projects and maintain accountability for assigned responsibilities. The Associate Vendor Account Manager partners with their sales team to identify potential upsell opportunities.  

You Will:

• Manage suppliers’ active digital media campaigns.
• Build strategic campaign recommendations based on business supplier and marketing goals.
• Participate in client meetings to deepen client relationships
• Partner with media planning and activation teams on campaign proposals, activation, performance, and optimizations
• Facilitate end-to-end creative processes between supplier and Retail Media Network’s creative team.
• Work with analytics, ensuring reporting accuracy
• Work with sales manager on post-campaign analysis with recommendations to promote repeat business
• Aid with systematic campaign billing by reviewing for accuracy  

Qualifications

• 3+ years’ experience in retail media or account management, client service positions where relationship management is important
• Experience working in a collaborative team environment partnering across a designated book of business with short- and long-term goals
• Whether on-site and in-person, or remote through video, phone, and email.
• Experience demonstrating how client needs are met, and looking for ways to improve additional revenue with assigned client base
• Proficient in excel (can maintain complex spreadsheets), PowerPoint, Workflow Systems and Tools
• Bachelor’s degree
• Knowledge of the media and advertising industry (plus)
• Experience working with Sales platforms and CRM systems (plus)

Additional Information

The anticipated salary range for this position is $51,000-$80,000. Actual salary will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit dentsubenefitsplus.com

Employees from diverse or underrepresented backgrounds encouraged to apply.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, reli