Automotive (Mechanical) Claims Adjuster

• A minimum of three years of experience handling automotive claims for an automotive warranty company (preferred)
• A minimum of three years of experience in an automotive dealership or repair facility as a technician, and /or service drive advisor. (preferred)

Customer Service & Claims Adjudication:

• Answer incoming claims calls, identify key information about the customer’s contract and answer questions related to coverage.
• Communicate follow-up information as needed.
• Communicate new claims web instructions. 
• Ability to manage escalated cases and handle disputes or complaints effectively.
• Review incoming claims assigned to you and/or your responsible queues. 
• Request any additional information needed, such as pictures or ordering inspections, prior to authorizing claims.
• Ensure 100% of all authorized claims are approved by the appropriate parties, prior to authorization.
• Ensure all claim handling and communication is handled within our desired metrics. 
• Maintain professional and technical knowledge. 
• Work independently & proactively. 

Claims Quality Control:

• Maintain Key Performance Indicators, which includes claims audits, contact center adherence, new claim handling, attendance, and actively participating in monthly 1-on-1’s and coaching and development plans. 

Education and Qualification Requirements:

• High School Diploma/GED
• Automotive Technical degree or equivalent combination of technical knowledge and work experience desired.
• Automotive Technician, Automotive Service Advisor, Automotive Parts Experience.

Required Knowledge, Skills, and Abilities:

Reliable and punctual.
Keeps a positive attitude and remains cool under stress. 
Plan, organize, prioritize, and complete projects and assignments in a timely manner.
Detail-oriented, accurate, and highly organized.
Displays pride in work.  
Active listener with the ability to adapt/respond to various types of personalities. 
Receptive to coaching and development. 
Interact effectively with associates, management, and internal and external customers. 
Superior communication skills, both written and verbal.  
Demonstrate that you can solve customer problems using creative and effective techniques.
Maintain confidentiality of sensitive company information and use judgment and tact in applying policies, solving problems, and communicating standards.
Operate computer hardware and software, including Microsoft Office Suite, and specialized software applications.
Strong mathematical aptitude.
Operate a calculator and related office equipment.
Proven ability to multi-task and handle interruptions.
Ability to work flexible hours.

Preferred Requirements:

A minimum of three years of experience handling automotive claims for an automotive warranty company (preferred)
A minimum of three years of experience in an automotive dealership or repair facility as a technician, and /or service drive advisor. (preferred)
ASE Certification is a plus.
Experience in mechanical inspections: three years (preferred)
Automotive Technician: three years (preferred)
Ability to type a minimum of 30 WPM with accuracy,
Have PC Skills including Microsoft Word, Excel, Outlook
Excellent customer service skills
Operation of multi-line phone system
Advanced skills in customer service 
Excellent written and verbal communication skills
Self-starter
Driven for success
Excellent communicator
Problem solver
Provide solutions

Work Environment and Physical Requirements:

Normal office environment.