Senior Manager, High Risk Care Field Operations

About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.

In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.

The Opportunity

As One Medical for Seniors High Risk Programs continues to expand, we're looking for an exceptional strategic leader to drive the vision, people, processes, and technology that make One Medical unique. As the Senior Manager, High Risk Care Field Operations, you'll be accountable for delivering One Medical patient promises of outstanding quality of care, access, and truly patient-centered experiences at an affordable cost while driving enterprise-wide operational excellence. You'll champion our mission of delivering high-quality care and service through strategic performance management, operational innovation, and cross-functional leadership. Specifically, you'll lead and scale the operations of a primary care house calls program, including strategic oversight of health navigators and program enrollment teams, driving operations across multiple states and time zones, serving the highest risk patients of our Senior Health population.

You are an inspirational people leader and strategic innovator, who thrives on creating scalable systems and building high-performing, cohesive teams. You are highly self-aware, a continuous learner, and excel at connecting tactical execution to strategic vision. You have mastered the art of stakeholder management, data-driven decision making, and leading through influence across all organizational levels, especially during periods of transformation. You are seeking your next opportunity to drive significant business impact through results delivery, organizational development, and strategic people leadership at an organization that is transforming healthcare.

What you'll likely work on:

• Lead the strategic development and execution of the One Medical @ Home program, driving long-term planning and roadmap development for high-risk care field operations while championing organizational change management initiatives across virtual care teams and in-market providers, ensuring alignment with enterprise objectives and market expansion goals through cross-functional transformation projects
• Architect and optimize enterprise-wide care delivery processes, implementing scalable enrollment frameworks and patient management systems that integrate sophisticated risk stratification, outreach strategies, and multidisciplinary care team coordination to exceed operational metrics while driving program growth and patient engagement at scale
• Build and lead a high-performing team by implementing C-I-CARE, Active Daily Management, and Lean principles, while developing talent through mentorship, career progression planning, and strategic recruitment initiatives to support rapid scaling and foster a culture of continuous improvement
• Drive data-driven decision making by establishing and monitoring key performance indicators across multiple systems, leveraging advanced analytics and dashboards to optimize program performance, ensure strategic goal achievement, and present actionable insights to senior leadership and cross-functional stakeholders
• Forge and nurture strategic partnerships across internal teams, third-party vendors, and industry stakeholders, driving enterprise-wide collaboration, workflow optimization, and technological innovation while serving as a subject matter expert to exceed operational targets and enhance care delivery processes
• Lead market expansion strategies and new market launches through regular travel to in-market locations, providing strategic oversight and operational excellence coaching to ensure successful market development and implementation

What you'll need:

• 5+  years of leadership experience driving large-scale organizational initiatives, with proven track record of building high-performing teams, managing cross-functional projects, and developing talent through effective mentors