We're Cruise, a self-driving service designed for the cities we love.

We’re building the world’s most advanced self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.

In our cars, you’re free to be yourself. It’s the same here at Cruise. We’re creating a culture that values the experiences and contributions of all of the unique individuals who collectively make up Cruise, so that every employee can do their best work. 

Cruise is committed to building a diverse, equitable, and inclusive environment, both in our workplace and in our products. If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, come join us. Even if you might not meet every requirement, we strongly encourage you to apply. You might just be the right candidate for us.

Cruise is looking for an Operations Manager to enable us to test, improve and oversee the performance of our driverless autonomous vehicle fleet.

In this position, you will lead our Field Service and Pit Crew teams and closely collaborate with engineering, commercialization, service and other teams to implement driverless operations and expand and scale our operation.

If you're interested in coordinating the complex movement of our autonomous vehicles and people on the roads of Austin, let's chat!

What you’ll be doing:

• Establish and drive the highest standards for driverless operations to ensure everyone is operating safely

• Manage night operations and personnel at Launch and Land sites in SF to improve vehicle uptime

• Manage a team of Field Service Coordinators, Field Service Representatives, Operations Coordinators, and Pit Crew members

• Coordinate with Non-Commercial/R&D AV Operations to manage fleet movements, charging and maintenance to ensure vehicle availability and readiness

• Provide key feedback and updates to counterparts and leadership as needed on key issues and information

• Drive continuous improvement through experimentation and process optimization in service of safely increasing vehicle uptime

• Serve as a key partner in hiring, managing, developing, reviewing and terminating personnel

What you must have:

• Bachelor’s degree in business, engineering or a related field

• 6+ years of professional work experience in product/av operations, management consulting, rideshare, mobility sectors

• 2+ years of experience directly managing teams

• Proficiency in Excel and/or Google Sheets

• Ability to handle dynamic assignments, including flexible schedules

• Ability to keep calm and perform well under pressure

• Comfort with ambiguity; bias to action

• Ability to connect with people of all backgrounds and offer immediate, fair, and honest feedback when needed

• Willingness to go above and beyond to fulfill the company’s mission

Bonus points!

• Experience leading safety critical operations in technology or automotive industries

• Experience managing and deploying key assets

The salary range for this position is $105,300 - 154,800. Compensation will vary depending on location, job-related knowledge, skills, and experience. You may also be offered a bonus, restricted stock units, and benefits. These ranges are subject to change.

Why Cruise?

• Our benefits are here to support the whole you:

• Competitive salary and benefits 
• 401(k) Cruise matching program 
• Medical / dental / vision, AD+D and Life
• One Medical membership
• Subsidized mental health benefits
• Flexible vacation and company paid holidays
• Healthy meals and snacks provided for non-remote employees
• Paid parental, jury duty, bereavement, family care, and medical leave
• Fertility Benefits
• Dependent Care Flexible Spending Account, subsidized by Cruise
• Flexible Spending Account 
• Monthly wellness stipend
• Pre-tax Commuter Benefit Plan for non-remote employees
• CruiseFlex, a working policy for US-Based Cruisers, lets you and your manager find the working style that’s best for you, whether it’s primarily in-person, primarily at home, or a combination of home and in-office time. - learn more about CruiseFlex here

• We’re Integrated

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