Omnichannel Systems Engineer

Position Overview

 

We're seeking an Omnichannel Systems Analyst with a passion for delighting customers. As part of the Omnichannel Technology team, you will bring a relentless drive for continuous improvement, eliminating friction and reducing costs throughout the entire order lifecycle and retail experience. You will be intensely focused on improving the speed and accuracy of product to our customers and stores through data analysis, hands-on engagement, and cross-functional investigations. You will be a subject matter expert on the Manhattan Active Omni platform across order management, customer care and store-facing functionality, managing system configurations to meet the business requirements.

 

Position Details

Work Environment:

We are headquartered in the Madison, WI area, but this job may be performed remotely within the United States. If you happen to live near and enjoy coming into the office, we will welcome you too!

 

What You’ll Do: 

• Partner with stakeholders to understand business needs and support the implementation of technology solutions that achieve the desired result(s)
• Lead and execute the planning, design, configuration/development, testing and deployment of new capabilities, and enhancements to existing capabilities 

• Review and analyze the effectiveness and efficiency of existing systems/capabilities and recommend opportunities to improve target metric performance

• Develop and maintain documentation including business process flows as shared between different applications, Manhattan Active Omni process workflows, integration mappings, system context diagrams, system and data interfaces, and controls for each application

• Provide L2/L3 production support for Omni applications and order fulfillment issues, including night and weekend support as needed

• Be an order lifecycle SME providing instruction and guidance to business stakeholders and your user community on common opportunities, including the procedures to resolve them, reducing incidents and increasing order fulfillment operational stability

• Partner with fulfillment and store operations to proactively plan into temporary configuration updates supporting seasonal impacts and promotional plans that impact customer shopping behaviors supporting the highest level of productivity across the fulfillment network

• Participate in proactive team efforts to achieve departmental and company goals

• Adopt organizations values in personal work behaviors, decision making, contributions and interpersonal interactions.

• Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, inclusion, flexibility, continuous improvement, collaboration, creativity and fun.

• Other Duties and projects as assigned

What We’re Looking For:

• BA/BS degree in the relevant field of study or equivalent years of related work experience required - Equivalent work experience would be considered
• 3+ years in Omnichannel Retail required
• 5+ years in eCommerce Fulfillment, Supply Chain, Distribution & Logistics, or Store Operations strongly preferred
• Hands-on experience with Manhattan Active Omni solution is required
• Hands-on experience developing MAO extensions with Manhattan’s ProActive developer tool preferred
• Experience with Postman strongly preferred
• Expertise in identifying root cause through analysis
• Strong understanding of Retail Technology teams and processes
• Excellent collaboration and influencing skills
• Strong written and verbal communicator
• Strong presentation skills to stakeholders and company leaders
• Understanding of omnichannel business operations and how they impact customer experience
• Authorization to work in the United States without sponsorship

 

Duluth Headquarters Benefits and Perks

Our pursuit of a better way isn't just about our products—it's about our people too.  That's why our Dam Good Crew enjoys a comprehensive benefits package, designed to support their well-being and success.

• Multiple Medical plan options 

• Dental & Vision plans 

• Medical and Dependent Care Flexible Spending Accounts 

• Health Savings Account including company contributions  

• Company paid Life Insurance and AD&D

• Company paid Short-Term Disability

• Other various voluntary benefits including: Accident, Critical Illness, Hospital Indemnity, Long-Term Disability and S