Spec, Tech & Sim Support (CH0369)

Company Description

Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the health of people, families, communities, and nations. We’re 99,000 strong, with 31,000 students and 68,000 alumni armed with the skills, passion, and determination to make a difference in today’s complex healthcare environment. By living Chamberlain Care®, we’ve built a culture in which colleagues and students thrive and we graduate extraordinary healthcare professionals who transform the health of people worldwide.

Our regionally accredited University is comprised of the College of Nursing and the College of Health Professions. Our College of Nursing offers a Bachelor of Science in Nursing (BSN) degree program at 23 campuses and online post-licensure degree programs and certificates including RN to BSN, RN to MSN, a Master of Science in Nursing (MSN) with six Specialty Tracks, and a Doctor of Nursing Practice (DNP). Our College of Health Professions offers online options with a Master of Public Health degree, Public Health Certificate programs, and a Master of Social Work degree. Learn more about Chamberlain University, part of Adtalem Global Education, at www.chamberlain.edu.
and WaldenFacts.com.

Job Description

The Technical & Simulation Support Specialist is a Tier 2 support technician with advanced technical skills and knowledge of supporting classroom and back office operations. This position supports all equipment and services at the campus and associated campuses/remote locations. In addition to the above, this role is responsible for providing intermediate level of technical support to the SimCare center.  

Responsibilities:

• Provide Tier 1 & 2 support to the campus and associated campuses/remote locations.
• Coordinate daily inspections of classroom equipment and processes repair tickets accordingly.
• Build images and software packages to deploy.
• Assist Student Workers and Support Tech I with Student Help Desk support issues.
• Assist in the supervision of Student Workers and/or temporary workers.
• Ensure lab equipment is meeting the requirements of the academic delivery.
• Assist in maintaining lab security of equipment and software at all sites.
• Assist with network, sever, and telecommunication support.
• Follow standard operating guides and ensure compliance.
• Participate in training and evaluative sessions and recommend methods to improve lab environments.
• Perform troubleshooting and support functions for staff, students, and faculty.
• Serve as point of contact (liaison) for facilities related needs (responsible for coordinating onsite vendor work).
• Computer and Network Printer
• Setup for training sessions with conference phone as needed.
• Completes other duties as assigned.
• Complies with all policies and standards

SimCare Support

• Respond to requests, service calls and equipment setup assistance on short notice.
• Attend and support all Simlab on-site training, webinars and conferences.
• Ensure all Simlab equipment is setup and is in good working order.
• SAM II Model, Computer and Sim Scopes.
• Laerdal Mid-fidelity Manikins (8), Sim Pads and Link Boxes.
• Podium PCs (2) and Projectors (2).
• WOW Carts and laptops. (4)
• Medsure dispense cart and computer.
• Control Room /Simbay:
• Gaumard High-Fidelity Manikins, Noelle, Baby Hal, 5-year old Hal and Laptops, software updates and daily operations.
• Learning Space AIO computer, AV Display control box and LCD TV monitor and Cameras.
• Simbay: Noelle and Baby Hal/5 Year old Hal, monitors (3), Computers (3).
• Laerdal SimMan 3G, laptop, software updates and daily operations.
• Learning Space AIO computer, AV Display control box and LCD TV monitor and Cameras.
• Briefing Rooms:
• Computers/LCD display/AV and Conference equipment.
• Learning Space Website/Server Support.
• Nurses Station

Qualifications

• Associate's Degree in a technical field Preferred
• 2 years’ experience with desktop support or in a help desk. 
• 2 years’ experience with Microsoft Active Directory in a large network environment.
• Entry-level experience with networking, data, and voice systems. 
• Experience with classroom equipment preferred.
• Knowledge of Microsoft Operating Systems, installation, and troubleshooting.
• Advanced PC troubleshooting skills.
• Good working knowledge with Hardware/Software installation in a network environment.
• Knowledge of printer troubleshooting and repair.
• Occasional evening and weekend work availability required.
• Ability to lift up to 50 lbs.
• Must achieve Chamberlain Unive