Senior Customer Success Manager

About Inhabit

Inhabit is a global proptech software company serving the residential and vacation property management industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts. Inhabit believes that property managers are central to the success of the residential and vacation housing markets and delivers products built to empower them, their investors, and communities. Come help build the company you want to Inhabit. To learn more, visit Inhabit.com.

About SiteCompli

Join SiteCompli, an innovative software company in the real estate property management industry. We’re looking for a passionate and dedicated Customer Success Manager in the Tri-State area who can serve as primary contact and trusted partner for clients, managing elements of the post-sales process while developing strong working relationships with internal and client stakeholders across all organizational levels.

Job Description

This is an opportunity to join an innovative software company in the real estate property management industry. We’re looking for a passionate and dedicated Customer Success Manager who can serve as primary contact and trusted partner for clients, managing elements of the post-sales process while developing strong working relationships with internal and client stakeholders across all organizational levels. The Customer Success team is the face of the company to clients; it’s critical that we deliver exceptional, engaging service; assisting with product questions and account requests. The candidate will be reporting to the Vice President of Customer Success. The Senior CSM role is a mid-level Customer Success position within our organization. The candidate must be a team player; this role works very closely with our Sales, Implementation and Support teams. You will manage a book of business of approximately $3-$4M annual revenue. Our primary product offerings are:

• NYC Compliance Monitoring
• NYC Annual Safety Mailings
• InCheck (Our national inspection and building property operations software)

What You’ll Do (Functions & Responsibilities)

• Own and develop lasting relationships with clients
• Proactively engage and educate clients through regular meetings, communications, and support training efforts (e.g., Account Reviews) 
• Work collaboratively across Sales, Customer Support, Implementation, Data Insights & Operations and Product/Tech teams to understand key client business drivers and ensure extraordinary customer success and retention
• Identify and spearhead strategic opportunities for increased customer engagement, advocacy and growth
• Solve problems in support of client business goals
• Become a SiteCompli product and compliance expert, leveraging this information to deepen client relationships
• Become an InCheck product expert, expanding engagement and app/client loyalty

What We’re Looking For (Minimum qualifications)

• A minimum of 5 years of related professional experience, preferably in a proactive, customer-facing role (B2B and SaaS experience a plus)
• Is a personable, articulate communicator with excellent written, verbal and presentation skills
• Strong computer skills with proficiency in Microsoft Office (Excel, PowerPoint)
• Can perform vlookups and pivot tables in MS Excel
• Exceptional professional judgement under any circumstances
• Close attention-to-detail and great organizational skills
• A love of interacting with people and helping them solve problems