Manager, Technical Solutions Program Management Office

We are seeking a highly motivated, and experienced leader to build our global Program Management Office (PMO) for the Technical Solutions (TS) team.  Datadog’s TS team is comprised of 700+ customer-facing technical experts around the world from Sales Engineers, Technical Account Managers to Support Engineers that work with prospects and customers across their journey with Datadog to deliver outstanding customer experiences and drive growth through rapid product adoption.  The PMO will sit within the Technical Solutions Operations team and report into the VP of Technical Solutions Operations.   

As the leader of our new and growing PMO, you will have the opportunity to spearhead the development of our PMO while leading large-scale, cross-regional and cross-functional program.  You can drive impact and be a multiplier across the TS Org through your ability to simplify complexity, guide teams with clarity and structure, focus your communication to what matters most for different audiences, influence without authority and foster collaboration across stakeholders in order to ensure the success of programs owned by the PMO.  We are committed to growth by attracting and developing top talent through a culture of ownership, innovation, diversity, collaboration, and humility.    

At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them.

What You’ll Do:

• Build the TS Program Management Office, and manage a team of 2-5 Program Managers across a global team
• Build and manage large-scale, cross-region & cross-functional programs
• Develop roadmaps of projects needed to accomplish key business objectives including KPIs and success metrics
• Identify and track dependencies and opportunities for optimization; proactively identify problems and recommend solutions before they become blockers
• Drive towards objective solutions that by bringing data to planning & prioritization
• Create, refine and optimize processes when necessary; maintain focus on reliability, automation and scaling through continuous improvement
• Ensure progress towards goals by communicating status, relevant updates, risks, and impact across teams & projects, adapting communications for different levels 
• Work a hybrid model of 3-5 days in office per week
  
  

Who You Are:

• Experienced in technical program management in a dynamic and highly technical environment, with a strong track record in managing complex cross-functional projects in a cloud/SaaS environment (5+ years of related experience).  The following experience a strong plus:
• Driving a process optimization program at scale leveraging relevant frameworks from lean six-sigma and business process mapping certifications
• Leveraging AI technologies or implementing AI-driven solutions as a Program Manager to enhance program efficiency or business outcomes
• Demonstrated ability to cultivate team culture and effectively translate vision into actionable goals and outcomes for team members
• Take a data-driven approach to program management; building tools (workflows, custom work intake processes, estimation models), collecting and analyzing data, and driving stakeholder buy-in
• Proven experience working collaboratively across organizations; strong leadership and interpersonal skills, experience building and fostering effective working relationships across different levels of the organization
• Have strong communication skills, attention to detail and is concise with the ability to simplify complexity to focus your communications on what is most important for specific audiences
• Effective at influencing without direct authority at senior levels internal and external to the organization
• Embrace a growth mindset with a strong desire to continually learn and grow

 Bonus Points:

• CS or Engineering majors.
• You have Project Management experience at a growing SaaS company with a strong track record in managing complex projects.

Why You Should Apply: 

• Generous and competitive global and US benefits

• New hire stock equity (RSUs) and employee stock purchase plan

• Continuous career development and pathing opportunities 

• Product training to develop an in-depth understanding of our product and space

• Best in breed onboarding

• Internal mentor and buddy program cross-departmentall