Service Engineer III

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.

Position Summary

Individual contributors who provide technical services in “hands-on” roles that support daily business activities (example: sandblasting and assisting in lifting/ rigging in the field or in a workshop). Their work is typically supervised. They perform tasks that are well defined and predictable and comprise defined steps within a larger process.

Job Description

1. Service Delivery

Performs Service tasks, identifies technical problems and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.,)

2. Customer Approach

Contributes to customer satisfaction by executing Service work according to customer order and expectation Creates and maintains a good relationship with customers and understands their needs Identifies new sales opportunities and communicates them internally.

3. Materials & Supply

Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.

4. Documents & Reports

Prepares all documents and reports to be signed by the customer representative Reports work done in a timely manner and follows up when needed.

5. Troubleshooting

Proactively identifies potential equipment failures and requests proactive corrective actions Troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future.

6. Operational Excellence

Proactively identifies suggestions for product and quality improvement and communicates them further in the Accelleron organization Provides recommendations to management to improve operations and customer service.

7. Health, Safety and Integrity

Applies safety rules and safe practices as well as environmental responsibilities Reports unsafe practices and incidents.

Benefits Overview

At Accelleron, we are committed to supporting our employees' well-being and work-life balance. As part of our team, you will have access to a competitive and comprehensive benefits package designed to enhance your overall quality of life. Our benefits include:

Health & Wellness

• Medical, Dental, and Vision Insurance: Choose from a variety of plans to find the coverage that best suits your needs.
• Health Savings Account (HSA) / Flexible Spending Account (FSA): Options to save pre-tax dollars for eligible medical expenses.
• Employee Assistance Program (EAP): Confidential support for personal or work-related challenges, including counseling and resources for mental health.

Financial Security

• Competitive Salary: We offer market-competitive pay with regular reviews.
• Retirement Plan: 401(k) plan with company matching to help you save for the future.
• Life & Disability Insurance: Company-provided basic life insurance, with options to purchase additional coverage.

Work-Life Balance

• Paid Time Off (PTO): Generous vacation, sick days, and holidays to recharge and spend time with loved ones.
• Flexible Work Options: Depending on the role, we offer options for hybrid or remote work.
• Parental Leave: Paid leave for new parents to bond with their child.

Professional Development

• Learning & Development: Access to training programs, certifications, and courses to help you grow professionally.
• Tuition Reimbursement: Support for continuing education and professional certifications.
• Career Advancement: Opportunities for career development, internal mobility, and le