Security Analyst III

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

 

 

General Summary:

The Security Analyst III is responsible for providing analysis of complex security threats and incidents to ensure proper notification, identification, escalation, and remediation of security related threats and breaches. This role works in partnership with cross-functional teams to provide timely support on threats, vulnerabilities, and exploits across the industry. 

Essential Duties and Responsibilities:

• Provides support to the Security Services team, with a high attention to detail  
• Researches, analyzes, and documents findings 
• Coaches and reviews the work of other team members
• Analyses events generated from IDS, log-based alerts, SIEM alerting, and endpoint detection tools  
• Manages a designated set of alerts and tickets and assists with threat analysis, resolution, and escalation as necessary 
• Monitors multiple cybersecurity systems for breaches, suspicious, or malicious activity 
• Assists with SIEM rule modification, notification pathways, and other system configuration management
• Analyzes process workflows and identifies problems 
• Works with colleagues to understand processes and deliverables across the organization 
• Adheres to relevant policies, procedures, standards, and security practices 
• Delivers and prioritizes customers satisfaction
• Aids and facilitates partner communications, resolutions, and escalations 
• Follows escalation procedures for interfacing with other SOC teams 
• Maintains consistent threat handling and remediation procedures 
• Utilizes the internal knowledge base to assist with resolution of threats
• Serves as an escalation point for basic to mid-level security-related incidents and issues
• Provides guidance to relevant teams for training 
• Responds in a timely manner to all requests for access or other security exceptions requiring approval or involvement  

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to manage