Client Program Leader

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The Principal Client Project / Program Director is a highly skilled subject matter expert, responsible for leading and directing concurrent client projects classified as standard or complex.

This role may be involved in larger scale programs and responsible for delivery across multiple business areas, geographies and technologies.

The primary responsibility of the Principal Client Project / Program Manager is to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to the business or to the client's support operations).

This role takes responsibility for the management of projects and program within more complex / partnership accounts and collaborates and engage with senior leadership involved in program delivery at the client site.

In this instance the Principal Client Project / Program Manager leads the coordinated management of multiple related projects within a program to achieve the business objectives and ensure the strategic benefits are transitioned to the client organization.

What you'll be doing

Key Responsibilities:

• Leads direct concurrent standard or complex projects and in the case of program management, ensuring the management of multiple related projects directed towards a common objective.
• Engages with senior leadership type stakeholders to deliver projects from original concept through final implementation.
• Ensures client satisfaction and manages escalations, acting as single point of contact to the client.
• Ensures that the project / program delivers as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction.
• Manages delivery of the project/program, including rigorous scope control and change management.
• Documents and manages project / program risks and issues.
• Ensures clear and concise communications to all stakeholders.
• Provides pre-sales support by working with sales teams to scope and cost a project or program solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process.
• Identifies opportunities and influences the sale by conducting a business conversation with the client at senior leadership level positioning organizational consulting and technical services offerings.
• Coordinates activities of the project teams through task delegation, resource assignment and program management.
• May indirectly manage a team of project managers and implementation resources. Provides guidance, mentorship, and supports team to achieve required results.
• Performs any other related task as required.

Knowledge and Attributes:

• Extended project management skills, including the ability to plan, organize, and execute projects from initiation to completion.
• Ability to establish strong relationships with internal stakeholders and external clients.
• Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately.
• Excellent written and verbal communication skills.
• Excellent team-building skills and ability to work in high-pressure environments.
• Extended ability to manage urgent and complex tasks simultaneously.
• Extended business acumen and commercial skills.
• Passionate, strong initiative, self-driven with a commitment to succeed.
• Significant influencing ability whilst taking a collaborative approach.
• Decisive with good attention to detail ability.
• Significant ability to promote project services to both internal stakeholders and external clients.
• Excellent competent in project change management.
• Extended knowledge of the industry, domain, or technology related to the client's project.
• Extended problem-solving and analytical skills to identify and address issues that may arise during project implementation.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in business and / or project management or related field.
• Relevant project management certifications preferably PMP required.
• ITIL certification is beneficial.

Required Experience:

• Extended project / program manageme