Associate, Equity Specialty Services

Job Details

Level: EntryJob Location: Fort Myers, FL 33908Position Type: Full TimeEducation Level: High SchoolJob Category: Sales

*This position is based out of our Fort Myers, FL office and is eligible for a hybrid schedule after successful completion of our 90-day probationary period.

 

JOB OVERVIEW

The Associate, Equity Specialty Services is a key contributor to delivering exceptional service to our Solo 401(k) customers while also facilitating the creation of Limited Liability Corporations (LLCs), Business Tax IDs and other specialized solutions. The role supports the goals and objectives of Equity Trust Company leadership and ensures an outstanding client experience at every touchpoint.  

 

 

RESPONSIBILITIES & DUTIES

• Gathers, reviews, and verifies required documents for completion fulfillment of services offered through Equity Specialty Services.
• Responsible for providing client support to our Solo 401(k) customer base.
• Responsible for the formation of business entities for our customers
• Responsible for the creation of unique business tax IDs
• Works with stakeholders across teams located in Ft. Myers, FL and Westlake, OH
• Monitors and maintains operational pipeline
• Monitors and updates corporate actions
• Institutes continuous improvement approaches where appropriate; assess processes and make recommendations for workflow improvements
• Works collaboratively in a team environment to achieve team, department, and overall business goals

• Ability to multitask in a fast-paced, deadline-driven environment
• Resolves client issues and concerns
• Provides project support
• Performs other duties as assigned

 

 

QUALIFICATIONS

• High School Diploma or GED required
• Associate or Bachelor’s degree in Finance, Business or related field preferred
• LLC product knowledge or financial services experience preferred

 

 

 

PROFESSIONAL CERTIFICATIONS

• None required

 

TECHNICAL SKILLS

• Intermediate level of proficiency in Microsoft Office Suite
• Salesforce (CRM) experience preferred

 

 

CULTURAL COMPETENCIES

In addition to our core company competencies of Cultivates Innovation, Nimble Learning, Action Oriented, Collaborates, and Being Resilient, a successful candidate in this role should exhibit the following behavioral competencies:

 

• Customer Focus

• Collaborative

• Resourcefulness

• Situational Adaptability

 

PHYSICAL DEMANDS/WORK ENVIRONMENT

This job operates in a professional office environment and routinely uses standard office equipment. While performing the duties of this job, the associate is regularly required to speak and hear. The associate is frequently required to sit for extended periods of time, as well as stand, walk, use hands and fingers, and reach with hands and arms. This job requires the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

 

DISCLAIMER/ASSOCIATE ACKNOWLEDGEMENT

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Qualifications