Patient Access Services Representative East Mesa Outpatient Imaging Clinic

Primary City/State:

Mesa, Arizona

Department Name:

East Mesa-Img Ctr

Work Shift:

Day

Job Category:

Revenue Cycle

Good health care is key to a good life. At Banner Health, we understand that, and that’s why we work hard every day to make a difference in people’s lives. Do you like the idea of making a positive change in people’s lives – and your own? If so, this could be the perfect opportunity for you. 

Banner Imaging offers a customer-focused team that provides a comprehensive range of Medical Imaging procedures in a friendly work environment and career growth opportunities. As a Patient Access Services Representative, you are the first point of contact to patients and visitors as they come into the office. You'll perform a variety of front office administrative task. You'll work closely with a team of individuals dedicated to providing the positive patient experience.

LOCATION:

• PRIMARY: Banner Imaging East Mesa- 6424 E. Broadway Rd., Ste. 101 , Mesa, AZ 85206
• SECONDARY: Other east valley clinics

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WORK SCHEDULE:

• 40 Hours A Week
• Monday-Friday
• Saturday Rotation
• 11:30am- 8:00pm

DUTIES:

• Checking in and registering patients
• Enter patient demographics
• Scheduling appointments
• Checking authorizations with authorization department
• Taking payments
• Working within Microsoft Office
• Working with referring providers to deliver patient care for our exam

Equipment/Software:

• Microsoft Office
• FUJI RIS
• Experian and Flywire
• Cerner
• Curae
• PACS
• Rightfax

Medical imaging plays a pivotal role in the delivery of excellent patient care at Banner Health. From detection and diagnosis to the treatment of illnesses and abnormalities, Banner Health’s varied medical imaging and radiology services help physicians establish and execute individualized treatment plans. Medical Imaging professionals also enjoy access to: - State-of-the art technology - The latest in Picture Archival Communication System (PACS) technology - Relocation assistance - Tuition reimbursement - Continuing education programs - Career growth and promotion opportunities - Travel medical imaging technologist positions.

POSITION SUMMARY
This position conducts customer service, registration, point of service collections, may validate and/or obtain authorizations from payers in order to maximize reimbursement. Provides a customer-oriented interaction with each patient in order to maximize customer experience. Obtains all required consents for each registration. Document all facets of the registration process, loads correct payer(s) to each account and meet accuracy goals as determined by management. Collect payments and regular collection targets as determined by management. May perform financial counseling when appropriate. Meets productivity targets as determined by management. Demonstrates the ability to resolve customer issues and provide excellent customer service.

CORE FUNCTIONS
1. Helps provide a positive customer experience by welcoming patient to facility, introducing self, explaining what rep intends to do with patient, thanking them for choosing Banner Health.

2. Performs pre-registration/registration processes, verifies eligibility and obtains authorizations submits notifications and verifies authorizations for services. Verifies patient’s demographics and accurately inputs this information into A/D/T system, including documenting the account thoroughly in order to maximize reimbursement and minimize denials/penalties from the payor(s). Obtains federally/state required information and all consents and documentation required by the patient’s insurance plan(s). Must be able to consistently meet monthly individual accuracy goal as determine by management.

3. Verifies and understands insurance benefits, collects patient responsibility based on estimates at the time of service or during the pre-registration process. As assigned collection attempts may be made at the bedside. Must be able to consistently meet monthly individual collection target as determined by management.

4. May provide financial counseling to patients and their families. Explains company financial policies and provides information as to available resources, offers and assists patients with applying for Medicaid. Assists patients with completing al