Executive Account Manager, Medical Device Manufacturing

Company Overview

Biomerics is a world-class manufacturer and innovative polymer solutions provider for the medical device and biotech industries. As a vertically integrated company, we specialize in designing, developing, and producing medical devices for diagnostic and interventional procedures. We are focused on next-generation solutions for vascular access, electrophysiology, cardiac rhythm management, neurovascular, structural heart, and cardiovascular markets.

At Biomerics, we are dedicated to our diverse employee base. We understand that a strong, skilled, and engaged workforce is the foundation of our continued success as a business. We strive to live up to the Biomerics values in all our interactions. It is an exciting time to be part of our collective team, and there is no limit to the impact that can be achieved here at Biomerics. We improve and advance the lives of our employees and patients who depend on our products.

At Biomerics, we are driven by integrity, partnership, accountability, agility, teamwork, innovation, and excellence. Our customer-focused culture is built on long-term strategic partnerships and a commitment to delivering high-quality solutions to the medical device industry.

Role Summary

The Executive Account Manager is responsible for the strategic management, growth, and overall success of assigned OEM medical device customer accounts across the full product lifecycle, including new product introduction (NPI), commercialization, sustaining production, and business expansion initiatives.

This role serves as the primary commercial interface between the customer and Biomerics’ cross-functional teams, including Operations, Engineering, Quality, Supply Chain, Program Management, and Finance. The Executive Account Manager is accountable for building executive-level customer relationships, driving revenue growth, supporting operational execution, managing escalations, and ensuring long-term customer satisfaction within a highly regulated contract manufacturing environment.

The ideal candidate possesses strong commercial acumen, operational understanding, executive presence, and the ability to lead complex customer relationships in a fast-paced medical device manufacturing environment.

Key Responsibilities

Strategic Account Leadership

• Serve as the primary commercial point of contact for assigned OEM customer accounts.
• Develop and maintain strong, long-term relationships with customer stakeholders, including executive leadership, sourcing, operations, engineering, and quality teams.
• Build and execute strategic account growth plans aligned with customer objectives and Biomerics’ business goals.
• Identify opportunities for organic growth, new program development, and increased customer penetration across manufacturing capabilities.
• Lead customer business reviews and executive governance meetings to communicate account performance, risks, opportunities, and strategic initiatives.

Commercial & Financial Management

• Drive revenue growth and support profitable expansion within assigned accounts.
• Support pricing strategy, contract negotiations, long-term agreements, and commercial discussions.
• Monitor and manage account forecasts, bookings, revenue performance, and pipeline activities.
• Collaborate with Finance and Operations teams to support margin improvement initiatives and business case evaluations.
• Facilitate RFQ and quotation processes in partnership with Engineering, Operations, and Program Management teams.

Operational & Cross-Functional Leadership

• Coordinate cross-functional internal teams to ensure successful execution of customer requirements and commitments.
• Support new product introduction (NPI), product transfer, validation, and commercialization activities.
• Partner with Operations, Supply Chain, and Quality teams to support delivery performance, supply continuity, capacity planning, and customer satisfaction.
• Lead customer escalation management activities related to quality, delivery, operational performance, and supply chain challenges.
• Drive Voice of Customer (VOC) initiatives and communicate customer feedback internally to support continuous improvement efforts.
• Identify and mitigate commercial and operational risks impacting customer programs.

Customer Relationship Management

• Develop trusted advisor relationships with key customer stakeholders and executive sponsors.
• Ensure timely and succ