MGB BMH Acute Care Services Inpatient Manager

Site: Mass General Brigham Incorporated

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

The Mass General Brigham Behavioral & Mental Health (MGB BMH) is the enterprise clinical service that supports and collaborates with all Psychiatry Departments & services across the MGB network. Reporting to the BMH Senior Administrative Director, and with a clinical report to the BMH Medical Director for Acute Care Services, the BMH Acute Care Services Administrative Manager plays a key role in the oversight, implementation of the BMH Central Access and Central Disposition team as well as projects and initiatives prioritized by BMH leadership, spanning Inpatient, ED, Consult, Urgent Care, Partial and Residential service levels.

Several key tenets of the role include: a strong commitment to behavioral health, demonstrated success in a fast-paced environment, managing complex projects in a matrixed environment, ability to manage multiple priorities and design new workflows, commitment to supporting systemwide change management, and an interest in and aptitude re: metric development and outcomes measurement. A comfort level with technology and desire to innovate are also important success factors for this role as responsibilities include development of a centralized data and outcomes tracking system, including change management to support appropriate workflow changes across the system to ensure accurate and transparent data is available both on the ground and to MGB leadership at the highest level.

The BMH Acute Care Services Administrative Manager works closely with the BMH Medical Director for Acute Care Services and the BMH Access Center and Assessment Nurse to provide thought partnership in the development of the centralized data and outcomes tracking system, including change management efforts to support appropriate workflow changes across the system to ensure accurate and transparent data is available both on the ground and to MGB leadership at the highest level. This effort requires close coordination with the BMH Digital Program Manager. Consistency across objectives and data analytics is critical to success in this role.

Several first-line priorities for this individual include the following:
• Oversight of the BMH Central Access and Disposition Team, which provides 24/7, 7 days per week coverage for patients presenting in MGB EDs systemwide requiring inpatient psychiatric admission or disposition, serving as Direct Supervisor to the Central Access and Disposition Resource Specialist Manager and Navigators (2.00 FTEs) as well as designated Resource Specialists.
• Stakeholder Management and Engagement: Builds and maintain key relationships systemwide and represent BMH in meetings including conference calls and consultation requests from MGB senior leadership, MA DMH, MA DPH, EOHHS, MHA, etc. This coverage will be shared with the BMH Central Access and Disposition Nurse and the Central Access and Disposition Manager ensuring that: strong relationships are maintained, a consistent communication are maintained and teams are mutually responsive when issues arise.
• ED and Inpatient Capacity Strategy: Maximize systemwide behavioral health resources, to increase access and reduce wait times for inpatient behavioral health services across the care continuum at MGB.
• Behavioral Health Throughput: ED diversion and throughput initiatives, including optimization of partial and residential services and urgent care services.
• Outcomes tracking and reporting Serves as the lead BMH point person for EAM Behavioral Health dashboard maintenance and updates to ensure an accurate (centralized data analytics related to ED and Inpatient behavioral health services. This individual will continue to play an important role as the High Reliability Organization concepts are implemented across BMH moving forward. In addition, this individual ensures that the central team continuously updates the impact data related to central access and central disposition and will develop automated reports (non-manual and provided from EPIC) provided to leadership at a regular cadence.
• Revenue Enhancement and Process Improvement: Provide support to BMH Revenue Manager for select initiatives as requested

This managerial role requires a comfort level with managing within a matrixed organization, key stakeholder development as the team includes both a centralized core team as well a