Bank Information Security Governance Lead

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We are seeking a dedicated Bank Information Security Governance Lead.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in our Phoenix, AZ; San Antonio, TX; Plano, TX; Colorado Springs, CO; Chesapeake, VA; Charlotte, NC or Tampa, FL offices. Relocation assistance is not available for this position.

What you'll do:

Supports the first line of defense in by leading and supporting the design, implementation, and continuous improvement of Information Security (IS) governance, risk, and compliance programs within the Bank Technology Office. Oversees the development and enforcement of IS policies and standards, monitors compliance with regulations, leads risk assessments, and provides strategic advice to senior management.  Acts as a key liaison between the Association’s IS function and various Bank business units ensuring alignment with enterprise security policies and standards.

• Continuously monitors IS environments to identify emerging risks related to cybersecurity, infrastructure, applications, and third-party services.  Provides expert consultative services across Bank.
• Conducts forward-looking risk assessments for new technology initiatives, system changes, and digital transformation projects.
• Analyzes incident trends and control gaps to anticipate potential risk scenarios and recommend preventive measures.
• Partners with and leads IT/IS teams to embed IS risk considerations early in the project lifecycle and ensure timely mitigation strategies.
• Develops, improves, and enforces IS policies, standards, procedures, and frameworks to ensure regulatory compliance and mitigate risks.
• Oversees audits, exams, and reviews to monitor compliance with internal policies and external regulations, including GDPR, HIPAA, GLBA, and PCI DSS.
• Communicates and/or builds communications for senior leadership and the Board of Directors regarding information security strategic timelines, investments, risk mitigation, and expected results.
• Defines, maintains, and enforces IS policies, standards, and procedures to ensure compliance with relevant laws, regulations, and industry best practices.
• Stays informed and applies knowledge of emerging technologies, regulations (e.g., AI), and best practices to Information Security governance and compliance.
• Supports the alignment of the IS roadmap with IT strategy and business goals, aligning with Association risk and regulatory frameworks (RCSA).
• Provides continuous monitoring, improvement, and reporting on IS risk metrics and key risk indicators (KRIs).
• Supports oversight of affiliate agreements for IS services, ensuring Bank compliance and risk ownership; reports on affiliate risk posture and mitigation.
• Supports incident and issue management processes for Bank-impacting technology issues, ensuring rapid triage, root cause analysis, and remediation.
• Mentors junior members of the IS governance team, providing guidance and support in their professional development.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (12 years of experience in lieu of a degree).
• 8 years experience supporting IS governance, risk management, compliance, or IS audit activities, including experience in a leadership role.
• In-depth knowledge and application of IT governance frameworks such as COBIT, ITIL, ISO 27001, and NIST, CIS Controls and CMMC
• Demonstrated experience in developing and implementing IT policies, standards, and procedures.
• Experience in leading the coordination of IT or IS audits and assessments, and ensuring compliance with regulatory requirements
• A strong understanding of regulatory and compliance requirements applicable to the organization.
• Experience interpreting complex IT or IS environments and detecting early warning signals.
• Skilled in identifying potential failure poi