Online Financial Aid Coordinator

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Job Posting Title:

Online Financial Aid Coordinator

   

Position Type:

Professional / Unclassified

   

Department:

LSUAM Pres - EM - Rec - FAS - FA - Veterans (Heather Marie Kimball (00010147))

   

Work Location:

1137 Ruffin G. Pleasant Hall

   

Pay Grade:

Professional

   

Job Description:

The Online Financial Aid Coordinator position within Louisiana State University’s Office of Financial Aid & Scholarships will play a key collaborative role in advancing the university and meeting the student access objectives.  The individual, with general oversight from the Assistant Director of Special Populations, will be responsible for the direct supervision of an online financial aid counselor and maintaining financial aid communication with current and prospective students and families.   

Financial Aid Counseling (60%)

• Manages an online financial aid counselor.  Includes oversight of all activities related to the awarding of federal and state aid programs including selection, renewal, cancellation, and over award situations related to these programs as it relates to online degree students. 
• Counsels and advises prospective and enrolled students in all matters pertaining to federal and state financial aid programs, including but not limited to Federal Pell Grants, Federal Supplemental Educational Opportunity Grants, TEACH Grants, Federal Work-Study, and Direct Loan Programs.  This interaction may include phone, in-person, or written contacts. 
• The employee must be accurate in describing financial aid policies, criteria and procedures. Individual must be responsive to prospective students’ concerns and needs by providing excellent customer service.
• Performs detailed and personalized outreach to prospective and continuing students such as: phone calling, emailing, and other communications as needed. 
• Responsible for assisting students in resolving problems associated with the application processes for federal and state programs, the electronic loan transmission process and the correction process. 
• Evaluates and processes requests for “special circumstances” and “petitions for independent status” presented by students in determining eligibility for the federal programs. 

Financial Aid Operations (30%)

• Resolves over award situations, which involves reducing one or more aid programs because of receipt of additional resources or conflicting financial information.  Must inform students, contact appropriate agencies, and return proceeds.
• Serves as a rotating member of the satisfactory academic progress appeals committee.
• Assist with the examination, review and certification of direct plus loan request.
• Reviews daily correspondence and award letters in their respective alphabetical breakdown to ensure accuracy and perform quality assurance. 
• Aid in the retention of students through direct outreach to at risk populations, providing students with a thorough understanding of resources and polices. 

Special projects as assigned (10%)

• Serves as the primary liaison to Digital and Continuing Education, responding to all inquiries student’s needs are met in a timely manner.
• Serves as the liaison to the call center. Responsible for creating and maintaining training materials as well as developing a training schedule for the call center.
• Including, but not limited to assigned committees and outreach projects. 
• Represent LSU and the Office of Enrollment Management at professional functions and recruiting events. 

Required Experience/Qualifications:

• Bachelor’s Degree
• Experience working in financial aid or equivalent student service setting higher education. 
• Meets eligibility to obtain National Student Loan Database System access and must not be in default on student loans.

Preferred Experience/Qualifications:

• High level of fluency in Spanish, written and verbal, preferred.
• Knowledge of best practices in financial aid
• Strong team orientation, effective interpersonal skills, and superior written and verbal communication skills
• Demonstrated commitment to data-driven decision-making, including effective analytical skills and proven results in achieving obj