Customer Experience Office Manager

Responsive recruiter Benefits:

• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development

Job Title: Customer Experience Office Manager 
Location: 12301 Grant Street, Unit 120, Thornton, CO 80241
Compensation: $45,000–$55,000 + Bonus Potential
Schedule: Full-Time | Monday–Friday | Occasional weekends for trade or vendor shows

Join a Business That Feels Like Family

At Floor Coverings International, we recognize that exceptional customer experiences start behind the scenes—with a well-run office and a team that’s passionate about service. As the Customer Experience Office Manager, you’ll not only oversee daily operations but also serve as the central hub of communication and support, ensuring every customer receives a 5-star experience from start to finish. You’ll be the glue that holds our operation together, ensuring each customer interaction—from the first phone call to project completion—is handled with professionalism, care, and excellence.

Perks & Benefits:

• Salary range: $45,000-$55,000 
• Bonus opportunities based on performance
• Paid Time Off (PTO) and Holidays
• Office-based with minimal customer-facing interactions

What We’re Looking For:

• 2+ years of experience in office management, operations, or customer service leadership
• A passion for creating and maintaining 5-star customer experiences
• Confident communicator—especially over the phone—with exceptional problem-solving skills
• Highly organized and capable of managing multiple calendars, crews, and customer needs
• Tech-savvy: Comfortable using CRM software, Quickbooks, Office Suite, spreadsheets, and scheduling tools (Salesforce is a plus)
• Social media savvy—able to keep our digital presence fresh with project updates
• A self-starter who enjoys taking ownership and improving systems
• Experience in the home service or construction industry is a plus

Key Responsibilities:

• Serve as the central point of communication for the office—keeping customers, crews, and the sales team aligned and informed
• Oversee daily office operations, ensuring all administrative and logistical tasks are running smoothly
• Manage the full customer journey—from initial inquiry through project wrap-up—with empathy, care, and attention to detail
• Schedule in-home appointments for the sales team promptly and accurately
• Resolve customer concerns with professionalism, urgency, and positivity
• Upload weekly before-and-after photos to social media and Google Business to showcase project success
• Assist with local marketing campaigns and attend networking events to build brand recognition
• Order, receive, and manage job-specific product deliveries and inventory
• Track job timelines, communicate updates, and ensure smooth installation coordination
• Foster a culture of excitement, trust, and excellence with every customer and team interaction

Meet Paul – Owner, Floor Coverings International of Brighton, CO

Paul is the proud new owner of Floor Coverings International in Brighton, Colorado. With over 30 years of experience in the technology industry, Paul brings a strong background in leadership, systems, and customer service to his new venture. His transition into the flooring industry was driven by a desire to work in a business that offers essential services people truly need—and where he can make a direct impact in his local community.

What drew Paul to Floor Coverings International was the proven structure and ongoing support offered by the franchise. He appreciates the company’s customer-focused approach and high-quality service model, which aligns perfectly with his own values.

Paul and his wife are proud parents of two daughters and are deeply rooted in their community. They are excited to grow their family business while serving their neighbors and helping homeowners bring their flooring visions to life.
Apply today and bring your passion for people and process to a company that values both.
Compensation: $45,000.00 - $55,000.00 per year

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors.  This rapid growth has increased our immediate need to keep up with demand by increasing the size